Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers resolve home damage claims and support them through the process.
- Company: Join Aviva, a leading insurance company committed to inclusivity and innovation.
- Benefits: Starting salary of £34,000, bonus opportunities, generous holidays, and flexible working options.
- Other info: Enjoy a supportive work environment with excellent career growth and community volunteering days.
- Why this job: Make a real difference in people's lives while developing your career in insurance.
- Qualifications: Experience in household insurance and strong communication skills are essential.
The predicted salary is between 34000 - 47600 £ per year.
Are you someone who’s passionate about insurance and ready to take the next step in your career? Do you have a solid understanding of household building reinstatement and love working with people? If you’re looking for a role where you can make a real difference and bring your ideas to life, this could be the perfect fit.
A bit about the job:
You’ll be helping customers who’ve experienced damage to their homes from things like water leaks, fire, or storms. You’ll join a team of around 30 specialists who manage claims virtually, up to £10,000. From start to finish, you’ll own each claim – keeping things moving, supporting customers, and making sure everything’s resolved smoothly. You’ll also work closely with our field teams and suppliers to get the job done right.
Skills and experience we’re looking for:
- Experience in household/residential insurance.
- A good understanding of building repair and damage assessment.
- Ability to assess reinstatement works using photos and video.
- Knowledge of building materials, standards, and mitigation.
- Strong communication and stakeholder management skills.
- Experience in building reinstatement schedules.
What you’ll get for this role:
- Starting salary from £34,000 (depending on location, skills, experience, and qualifications).
- Bonus opportunity – up to 8% of annual salary.
- Generous pension scheme – Aviva will contribute up to 14%.
- 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
- Up to 40% discount on Aviva products and other retailer discounts.
- Up to £1,200 of free Aviva shares per year.
- Supportive policies including parental and carer’s leave.
- Flexible benefits including cycle to work sustainability options and our recently added Private Medical Cover.
- 3 paid volunteering days to support your community.
- Smart working – around 50% of your time in the office.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still love to hear from you.
We also consider all forms of flexible working, including part-time and job shares. Most of our people are smart working – spending around 50% of their time in our offices.
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please email us to let us know if you have a disclosed disability, and we’ll make sure you get an interview.
Ready to apply? We’d love it if you could submit your application online. If you need an alternative way to apply, just send an email to vivien.gergaly@aviva.com.
Claims Advisor in Sheffield employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Advisor in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work as Claims Advisors. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to household insurance and damage assessment. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your past work or case studies that highlight your experience in building reinstatement and customer support. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Advisor in Sheffield
Some tips for your application 🫡
Show Your Passion for Insurance: When writing your application, let your enthusiasm for the insurance industry shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about helping customers and making a difference in their lives.
Highlight Relevant Experience: Make sure to showcase your experience in household or residential insurance. We’re keen on seeing how your background aligns with the role, so don’t hold back on detailing your skills in building repair and damage assessment.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so use simple language and avoid jargon. This will help us understand your qualifications and experiences without getting lost in the details.
Apply Through Our Website: We encourage you to submit your application online through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in this digital age!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Make sure you brush up on your knowledge of household insurance and building reinstatement. Familiarise yourself with common issues like water leaks and fire damage, as well as the processes involved in managing claims. This will show that you're not just passionate but also well-informed.
✨Showcase Your Communication Skills
As a Claims Advisor, you'll be working closely with customers and stakeholders. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate potential interview questions, focusing on how you would explain complex concepts in simple terms.
✨Prepare Real-Life Examples
Think of specific instances from your past experience where you've successfully managed claims or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your problem-solving skills in action.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.