Senior Supply Chain Claims Lead - International, Lloyd's & London Market

Location: London based (50% hybrid working)

Competitive salary and benefits package

This is a great job for someone who is an experienced supply chain professional in claims, particularly across Lloyd’s and international markets, who enjoys a senior, strategic role. You’ll have TPA experience, strong stakeholder management skills, and thrive on driving supplier performance, delivering value and improving customer outcomes in a complex global environment.

A bit about the job:

You’ll join Aviva as a strategic partner to the Global Corporate Specialty (GCS) Claims team, playing a key role in shaping and delivering an international supply chain strategy that supports business growth and performance. The role focuses on leading the TPA strategy for the US division while managing a global network of suppliers and experts. You’ll be accountable for sourcing, governance and performance management, ensuring compliance and alignment across multiple markets. Ultimately, you’ll drive value, efficiency and improved claims outcomes through a scalable, international supply chain model.

Skills and experience we’re looking for:

• Proven experience in supply chain management within the insurance industry, with a strong understanding of Lloyd’s market operations and regulations.
• Experience managing international Third Party Administrator (TPA) arrangements.
• Demonstrated track record of delivering complex supply chain integration and transformation projects.
• Strong negotiation, contract management, and stakeholder communication skills.
• Professional certifications such as MCIPs, CII qualifications, or progress towards them are preferred.

What you’ll get for this role:

• Competitive base salary - depending on skills, experience, and qualifications
• Bonus opportunity - 12% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.