Senior Property Counter Fraud Lead

The UKGI Claims Counter Fraud Senior Lead has responsibility for fraud prevention across UKGI Property Claims (Home and Commercial Property), covering the development of counter-fraud strategies and effective management of in-house fraud triage and investigation activity, in addition to oversight of any outsourced counter fraud activity to our legal and/or loss adjuster / investigation suppliers. This role owns the strategic development and execution of the Counter Fraud team to be the UK market leader, building operational excellence, readiness for new and emerging trends and operational resilience. Our ambition is to combine both human capability and advanced analytics to counter the threat of fraud, so the role will include deploying claims analytics, technology solutions, improving detection and investigation techniques to drive improved customer outcomes and counter-fraud performance.

Leading a team of circa 40-50 colleagues, the role will be responsible for the expansion strategy of the Property Counter-Fraud team to ensure delivery against business defined standards and goals (both financial and non-financial), which supports the wider Property team in achieving its overall indemnity targets and improve customer experience. The role holder will act as a role model for Aviva values in action and embed a culture of continuous improvement within the team to drive further efficiencies and improvements to the fraud end-to-end process.

Skills and experience we’re looking for:

• Counter Fraud and operational experience, particularly in Property / Claims, with experience of developing and executing strategic plans to deliver long term value.
• Analytical skills and ability to interpret multiple / wide ranging data sets.
• Leadership skills aligned to the Aviva Values - expertise in developing and leading a high performing team.
• Excellent relationship management skills, including stakeholder management to drive and influence decisions.
• Understanding of how to define and manage risks, issues, and interdependencies, with a working knowledge of operational risk framework and controls.

What you’ll get for this role:

• Salary – Circa £65,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 12% of annual salary, actual amount depends on your performance and Aviva’s
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Outstandingly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your well-being seriously with lots of support and tools

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to anna.bui@aviva.com