At a Glance
- Tasks: Lead a team managing complex motor injury claims and drive performance.
- Company: Join Aviva, a forward-thinking company dedicated to innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus opportunities, generous pension, and flexible working options.
- Other info: Inclusive workplace with flexible hours and a commitment to diversity.
- Why this job: Shape the future of motor claims while working in a collaborative and supportive environment.
- Qualifications: Strong leadership in claims management and deep knowledge of UK motor injury claims required.
The predicted salary is between 48000 - 112000 £ per year.
Salary circa £80,000 (depending on location, skills, experience, and qualifications)
Are you someone who thrives on leading high-performing teams and shaping the future of motor injury claims? This role is perfect for an experienced claims professional ready to take the next step in their leadership journey. If you have a deep understanding of motor injury claims, a passion for improving systems, and a desire to make a real impact, we’d love to hear from you. You’ll be joining a team that values collaboration, innovation, and putting the customer first.
A bit about the job:
- You’ll manage a team of around 15 technical claims professionals handling high value and complex motor injury claims.
- Your role will be to drive performance, manage indemnity spend, and ensure excellent customer outcomes.
- You’ll work closely with colleagues across underwriting, actuarial, and legal to influence strategy and improve our personal and commercial motor end-to-end systems.
- This is a key leadership role within our Major & Complex Claims (MCC) team, where you’ll help shape the future of motor claims at Aviva.
Skills and experience we’re looking for:
- Strong leadership experience in managing technical claims teams.
- Deep knowledge of UK motor injury claims and the wider insurance market.
- Excellent communication, negotiation, and stakeholder management skills.
- A relevant professional qualification (e.g., ACII) or equivalent experience.
- A strategic thinker with a track record of driving innovation and system improvements.
What you’ll get for this role:
- Starting salary circa £80,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 12% of annual salary (based on performance and grade)
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in
- 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
- Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- 3 paid volunteering days to help others and be part of our Aviva Communities
- Wellbeing support and tools to help you thrive
Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility with time together with colleagues.
We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please email us to let us know you have a disclosed disability, and we’ll guarantee you an interview. We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com.
Senior Claims Manager - Motor in Norwich employer: Aviva
Aviva is an exceptional employer that prioritises the growth and well-being of its employees, offering a competitive salary and a generous benefits package including a substantial pension scheme and flexible working options. With a strong focus on collaboration and innovation, Aviva fosters a supportive work culture where leaders can thrive and make a meaningful impact in the motor injury claims sector. Employees are encouraged to develop their skills and contribute to a purpose-driven environment, making it an ideal place for those looking to advance their careers while maintaining a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Claims Manager - Motor in Norwich
✨Tip Number 1
Network with professionals in the insurance and claims management sectors. Attend industry events or join relevant online forums to connect with others who have experience in motor injury claims. This can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 2
Research Aviva's recent initiatives and innovations in motor claims. Understanding their current strategies and challenges will allow you to tailor your discussions during interviews, showcasing how your experience aligns with their goals.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams to improve performance in previous roles. Highlight any innovative solutions you've implemented that resulted in better customer outcomes or reduced indemnity spend.
✨Tip Number 4
Familiarise yourself with the latest trends and regulations in the UK motor injury claims market. Being knowledgeable about these topics will demonstrate your commitment to the field and your ability to contribute strategically to Aviva's objectives.
We think you need these skills to ace Senior Claims Manager - Motor in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your leadership experience and deep knowledge of UK motor injury claims. Use specific examples that demonstrate your ability to manage technical claims teams and drive performance.
Craft a Compelling Cover Letter:In your cover letter, express your passion for improving systems and making a real impact in the motor claims sector. Mention how your strategic thinking and track record of innovation align with the company's goals.
Highlight Relevant Qualifications:Clearly state any relevant professional qualifications, such as ACII, or equivalent experience. This will help establish your credibility and expertise in the field.
Showcase Communication Skills:Since excellent communication and stakeholder management skills are crucial for this role, provide examples in your application that demonstrate your ability to negotiate and collaborate effectively with various teams.
How to prepare for a job interview at Aviva
✨Showcase Your Leadership Skills
As a Senior Claims Manager, you'll be leading a team of technical claims professionals. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, particularly in high-pressure situations.
✨Demonstrate Your Industry Knowledge
Make sure you have a deep understanding of UK motor injury claims and the wider insurance market. Brush up on recent trends and challenges in the industry, as well as any relevant regulations that may impact the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and decision-making skills. Think about past experiences where you've had to drive performance or manage indemnity spend, and be ready to explain your thought process.
✨Emphasise Collaboration and Innovation
This role values collaboration across various departments. Be ready to discuss how you've worked with underwriting, actuarial, and legal teams in the past, and share any innovative ideas you've implemented to improve systems and customer outcomes.
