At a Glance
- Tasks: Support customers through their home insurance claims with empathy and guidance.
- Company: Join one of the UK's leading insurance providers, Aviva.
- Benefits: Enjoy a competitive salary, annual bonus, and flexible benefits package.
- Other info: Flexible working options available, with great career development opportunities.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Customer-focused attitude and good IT skills are essential.
The predicted salary is between 26700 - 26700 € per year.
This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You’ll provide reassurance, guidance and empathetic support, helping customers feel confident they’re in safe hands at every stage.
We’re one of the UK’s leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times.
A bit about the job:
- Acting as the first point of contact for customers calling about their home insurance claims
- Providing clear, empathetic guidance and professional support throughout the claims journey
- Managing customer expectations and helping guide them through next steps
- Working towards individual and team performance targets while maintaining excellent customer outcomes
- Confidently using technology and multiple systems to manage claims accurately and efficiently
Skills and experience we’re looking for:
- A resilient, enthusiastic and customer‑focused approach
- The ability to thrive in a fast‑paced, target‑driven role with a positive, team‑focused mindset
- The ability to remain calm, empathetic and professional in challenging situations
- Good IT skills and confident using Microsoft packages e.g. Outlook and Word
- Customer Service or Claims handling experience is desired
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues.
Our Home Claims teams are available Monday - Friday 08:00 – 20.00 and Saturday 09:00 – 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application.
What you’ll get for this role:
- Employer‑contributed pension
- Annual company bonus
- Discounts on insurance products
- Generous holiday allowance
- Flexible benefits package, including optional health and dental insurance
- Buy As You Earn share scheme
- Employee discounts and cashback
- Plus, many more
Aviva is for Everyone. We’re inclusive and welcome everyone — we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply.
We consider all forms of flexible working, including part‑time and job‑share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working — spending at least 50% of their time in our offices every week — combining flexibility with time together with colleagues.
How to apply: We’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact.
Insurance Customer Support Specialist in Salsburgh employer: Aviva
At Aviva, we pride ourselves on being a leading insurance provider that values outstanding customer care and employee well-being. Our supportive work culture fosters collaboration and growth, offering comprehensive benefits such as an employer-contributed pension, annual bonuses, and flexible working arrangements to ensure a healthy work-life balance. Join us in our mission to provide peace of mind to our customers while enjoying a rewarding career in a dynamic and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Customer Support Specialist in Salsburgh
✨Tip Number 1
Get to know the company! Research Aviva and understand their values, especially their commitment to customer care. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your empathy skills! Since the role involves supporting customers through stressful situations, think of examples from your past where you've helped someone in need. This will prepare you for those tricky interview questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team at Aviva.
We think you need these skills to ace Insurance Customer Support Specialist in Salsburgh
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share any relevant experiences where you've helped customers feel supported, especially in stressful situations.
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We want to see how you can communicate effectively, just like you would with our customers.
Highlight Relevant Skills:Don’t forget to mention your IT skills and any experience with claims handling or customer service. We’re looking for candidates who can confidently use technology and manage multiple systems, so make that clear in your application!
Apply Through Our Website:We encourage you to submit your application online through our website. It’s the best way for us to receive your details and get the process rolling. Plus, it shows you’re tech-savvy, which is a big plus for this role!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Before the interview, make sure you understand the basics of home insurance and the claims process. Familiarise yourself with common customer concerns and how to address them empathetically. This will show that you're not just interested in the role but also genuinely care about helping customers.
✨Showcase Your Empathy
During the interview, be prepared to share examples of how you've handled difficult customer situations in the past. Highlight your ability to remain calm and supportive, as this is crucial for a role that involves guiding customers through stressful claims journeys.
✨Tech Savvy is Key
Since the role requires using multiple systems, brush up on your IT skills, especially with Microsoft Outlook and Word. You might be asked to demonstrate your proficiency, so being comfortable with technology will give you an edge.
✨Team Spirit Matters
Emphasise your ability to work well in a team and meet performance targets. Share experiences where you collaborated with colleagues to achieve goals, as this aligns with the company’s focus on teamwork and delivering excellent customer outcomes.
