At a Glance
- Tasks: Support customers through their home insurance claims with empathy and guidance.
- Company: Join one of the UK's leading insurance providers, Aviva.
- Benefits: Enjoy a competitive salary, annual bonus, and flexible benefits package.
- Other info: Flexible working options available, with great career development opportunities.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Customer-focused attitude and good IT skills are essential.
The predicted salary is between 26700 - 26700 € per year.
This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You’ll provide reassurance, guidance and empathetic support, helping customers feel confident they’re in safe hands at every stage.
We’re one of the UK’s leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times.
A bit about the job:
- Acting as the first point of contact for customers calling about their home insurance claims
- Providing clear, empathetic guidance and professional support throughout the claims journey
- Managing customer expectations and helping guide them through next steps
- Working towards individual and team performance targets while maintaining excellent customer outcomes
- Confidently using technology and multiple systems to manage claims accurately and efficiently
Skills and experience we’re looking for:
- A resilient, enthusiastic and customer‑focused approach
- The ability to thrive in a fast‑paced, target‑driven role with a positive, team‑focused mindset
- The ability to remain calm, empathetic and professional in challenging situations
- Good IT skills and confident using Microsoft packages e.g. Outlook and Word
- Customer Service or Claims handling experience is desired
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues.
Our Home Claims teams are available Monday - Friday 08:00 – 20.00 and Saturday 09:00 – 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application.
What you’ll get for this role:
- Employer‑contributed pension
- Annual company bonus
- Discounts on insurance products
- Generous holiday allowance
- Flexible benefits package, including optional health and dental insurance
- Buy As You Earn share scheme
- Employee discounts and cashback
- Plus, many more
Aviva is for Everyone. We’re inclusive and welcome everyone — we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply.
We consider all forms of flexible working, including part‑time and job‑share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working — spending at least 50% of their time in our offices every week — combining flexibility with time together with colleagues.
How to apply: We’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact.
Customer Support Representative in Salsburgh employer: Aviva
Aviva is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With a strong commitment to professional development, generous benefits including an employer-contributed pension and annual bonuses, and a flexible hybrid working model, Aviva ensures that its Customer Support Representatives thrive both personally and professionally while making a meaningful impact in the lives of customers during challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Salsburgh
✨Tip Number 1
Get to know the company! Research Aviva and understand their values, especially their commitment to customer care. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Support Representative, you'll need to convey empathy and clarity. Role-play common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider insights and potentially even a referral, which can make a huge difference in landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Aviva team. Don’t hesitate, get your application in!
We think you need these skills to ace Customer Support Representative in Salsburgh
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share any relevant experiences where you've helped customers feel supported, especially in stressful situations.
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon. We want to see how you can communicate effectively, just like you would with our customers.
Highlight Relevant Skills:Don’t forget to mention your IT skills and any experience with Microsoft packages. If you’ve worked in customer service or claims handling before, make that stand out! We’re looking for those who can thrive in a fast-paced environment.
Apply Through Our Website:We encourage you to submit your application online through our website. It’s the easiest way for us to receive your details and get back to you. Plus, it shows you’re tech-savvy, which is a big plus for this role!
How to prepare for a job interview at Aviva
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission, especially how they support customers during stressful claims journeys. This will help you align your answers with what they stand for and show that you're genuinely interested.
✨Showcase Your Empathy
As a Customer Support Representative, empathy is key. Prepare examples from your past experiences where you've successfully handled difficult situations with customers. Highlight how you provided reassurance and guidance, as this will demonstrate your ability to connect with customers on a personal level.
✨Practice Your Tech Skills
Since the role involves using multiple systems, brush up on your IT skills, particularly with Microsoft Outlook and Word. You might be asked about your experience with technology during the interview, so being confident in this area will give you an edge.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities and customer service skills. Think of specific situations where you managed customer expectations or resolved issues effectively. Practising these responses will help you articulate your thought process clearly during the interview.
