At a Glance
- Tasks: Provide excellent customer service and support in our Customer Operations Team.
- Company: Join Aviva, a company that values integrity and making a difference.
- Benefits: Competitive salary, generous pension, 25 days holiday, and flexible working options.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a team that helps people during their toughest times.
- Qualifications: Strong communication skills and experience in administration required.
The predicted salary is between 26700 - 29650 £ per year.
Starting salary between £26,700 to £29,650 (depending on hours, skills and experience) plus additional benefits.
Our standard full-time contracts are for 35 hours (with options for part-time working - minimum 28 hours as well as the 40-hour option becoming available after training).
Working Hours: 9.00 - 17.00, Monday - Friday.
This is a great job for someone who is committed to delivering great results. While there is a lot to learn about our products through great training and coaching, you will be well prepared to support the needs of our business in our Customer Operations Team. We want people who truly care and are driven with a can-do attitude to give it their all every single day.
A bit about the job: Group Protection is made up of different products including Group Life, Group Income Protection and Group Critical Illness. Group Protection's purpose is all about helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one, counting on us to be there for them when they need it most.
You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work. You will possess the ability to work within a close-knit team as well as under your own autonomy.
You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business. Supporting change in the business and raising suggestions for improvement.
Skills and experience we're looking for:
- Experience in administration
- Strong communication skills, via email and telephone
- Ability to manage change of priorities and can organize and manage own workload
- Approachable team member, able to easily build rapport with others
- Excellent skills with Microsoft applications (especially Excel)
What you'll get for this role:
- Starting salary between £26,900 - £29,650 (depending on hours, location, skills and experience)
- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer's leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone. We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here. We’d love it if you could submit your application online.
Customer Administrator in Romsey employer: Aviva
Aviva is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and a comprehensive benefits package including generous pension contributions, flexible working options, and opportunities for professional development. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to make a difference in the lives of our customers. Join us in a role where your commitment to delivering outstanding service will be recognised and rewarded, all while working in a supportive environment that truly cares about its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Administrator in Romsey
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Aviva. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Administrator in Romsey
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Aviva.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Aviva's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Aviva
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Aviva.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Aviva will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Aviva employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
