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- Tasks: Lead high-performing teams to manage and improve health platforms at scale.
- Company: Join Aviva, a leader in health services with a focus on innovation.
- Benefits: Competitive salary, generous pension, 29 days holiday, and flexible working options.
- Why this job: Make a real impact on health services while driving operational excellence.
- Qualifications: Strong leadership and Salesforce expertise required; experience in Agile environments is a plus.
- Other info: Enjoy a supportive culture with opportunities for volunteering and personal development.
The predicted salary is between 80000 - 100000 ÂŁ per year.
This is a great job for someone who enjoys leading high‑performing teams, driving operational excellence, and shaping how critical health platforms run at scale. This role would suit an experienced operations leader—particularly someone with strong Salesforce expertise—who is ready to make a significant impact in our Health business. As our Health Operations Lead, you’ll play a central role in ensuring Aviva Health’s platforms are secure, highly available, and constantly improving. You’ll lead the end‑to‑end service management of all Health systems, working closely with technology teams, business colleagues, and external partners to keep services stable, safe, and customer‑centred. You’ll drive strategic planning, operational governance, essential maintenance, and incident management, ensuring that changes land safely and performance consistently meets our agreed standards. This role is pivotal to the smooth running of our Health proposition, and your work will directly impact both customer experience and business outcomes.
Responsibilities:
- Lead end‑to‑end service management of Health systems, coordinating with technology teams, business colleagues, and external partners to maintain stability, security, and customer focus.
- Drive strategic planning, operational governance, essential maintenance, and incident management.
- Ensure changes land safely and that performance meets agreed standards.
- Foster a secure, resilient, and customer‑centred service delivery culture within fast‑paced environments.
Qualifications and experience:
- Strong leadership experience, with the ability to motivate diverse internal and external teams and build trusted relationships with senior stakeholders.
- Deep expertise in Salesforce—particularly Health Cloud and Insurance Cloud—and experience supporting Salesforce platforms operationally.
- Proven ability to manage complex technology estates, including service resilience, risk management, incident recovery, and continuous improvement.
- Experience working in Agile/Scaled Agile environments, with the ability to influence cultural change and embed modern ways of working.
- Strong analytical and problem‑solving skills, with the confidence to make decisions under pressure and manage multiple priorities.
What you’ll get:
- Salary: National ÂŁ80,000 - ÂŁ100,000/ London: ÂŁ90,000 - ÂŁ120,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity: 12% of annual salary, dependent on performance and company results
- Generous pension scheme: Aviva will contribute up to 14%, depending on what you put in
- 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
- Discounts on Aviva products and other retailer discounts
- Up to ÂŁ1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn scheme
- Parental and carer’s leave and other supportive policies
- Flexible benefits, including sustainability options such as cycle to work
- Be part of Aviva Communities and use 3 paid volunteering days
- Wellbeing support and tools
We’ll also consider flexible working arrangements to suit our customers, business, and you. We interview every disabled applicant who meets the minimum criteria for the job. If you require an alternative method of applying, please contact the HR representative listed in the job posting. We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Harjot Kaur at Aviva.
Platform Operation Lead (Health) employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform Operation Lead (Health)
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially focusing on their health platforms. We want you to show them you’re not just a fit for the role, but also for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. We can’t stress enough how important it is to be confident and articulate about your experience, especially with Salesforce expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Platform Operation Lead (Health)
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've motivated teams and built relationships with stakeholders, especially in fast-paced environments like health operations.
Demonstrate Your Salesforce Expertise: Since this role requires strong Salesforce knowledge, particularly in Health Cloud and Insurance Cloud, be sure to mention any relevant experience you have. We’re keen to know how you’ve used these platforms to drive operational excellence.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: We’d love for you to submit your application online through our website. It’s the easiest way for us to review your details and get back to you quickly. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Aviva
✨Know Your Salesforce Inside Out
Since this role requires deep expertise in Salesforce, especially Health Cloud and Insurance Cloud, make sure you brush up on your knowledge. Be prepared to discuss specific features, functionalities, and how you've used them in past roles. This will show that you're not just familiar with the platform but can leverage it effectively.
✨Demonstrate Leadership Skills
As a Platform Operation Lead, you'll need to motivate diverse teams and build relationships with senior stakeholders. Think of examples from your previous experience where you successfully led a team or managed a project. Highlight your ability to influence and drive cultural change, especially in fast-paced environments.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making under pressure. Prepare scenarios where you've managed complex technology estates or handled incidents. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Analytical Skills
This role demands strong analytical abilities, so be ready to discuss how you've used data to drive operational improvements. Bring examples of how you've analysed performance metrics or service resilience, and how those insights led to actionable changes. This will demonstrate your capability to manage multiple priorities while maintaining a customer-centred focus.
