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- Tasks: Transform complex data into insights and improve service performance.
- Company: Join Aviva, a leader in financial services focused on innovation and customer experience.
- Benefits: Enjoy a competitive salary, bonus opportunities, generous holidays, and flexible working options.
- Why this job: Shape the future of observability while collaborating with diverse teams and making a real impact.
- Qualifications: Experience with observability tools and strong stakeholder engagement skills are essential.
- Other info: We embrace inclusivity and encourage applications from all backgrounds.
The predicted salary is between 24000 - 33600 £ per year.
Observability Analyst
Salary: Circa £40000
Location: York
Are you someone who thrives on turning complex data into meaningful insights?
Do you love helping teams build resilient, observable systems that improve customer experience?
Your work will enable a deeper understanding of end-to-end service performance and improve both internal user and external customerexperiences.
This role is perfect for someone with experience in observability platforms and a passion for continuous improvement.
If you’ve worked with tools like Datadog, AppDynamics or Splunk, and you’re ready to shape the future of how we monitor and understand performance across Aviva, we’d love to hear from you.
A bit about the job:
We’re transforming how our internal teams (application and development) understand and manage their services.
As an Observability Analyst, you’ll help uplift their capabilities by designing scalable, automated solutions that improve reliability and performance.
You’ll be part of the Observability Centre of Excellence & Innovation, within Hosting and Service Platforms, based in York and supported by our Global Sourcing Partner Team in India.
You’ll work closely with engineers, vendors and market teams to drive adoption of our observability service, improve automation, and enhance service quality.
You’ll also lead vendor reviews, track usage against budgets, forecast future demand, and support commercial planning with insights for our Software Asset Manager and Procurement Category Manager.
Skills and experience we’re looking for:
- Experience transforming observability platforms and delivering end-to-end customer journey insights.
- Strong understanding of telemetry pipelines, distributed tracing and monitoring architectures.
- Familiarity with observability tools like Datadog, AppDynamics, Splunk and CISCO.
- Excellent stakeholder engagement and vendor management skills.
- Ability to manage budgets and understand risk and control environments – Financial Services experience is a plus.
What you’ll get for this role:
Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you.
We have so much to offer when it comes to being an Aviva colleague:
- Salary Circa £40,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 8% of annual salary Actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences.
Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply.
We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here
We’d love it if you could submit your application online.If you require an alternative method of applying, please give Kirthi Kanikireddy a call on 02045922145 or send an email to kirthi.kanikireddy@aviva.com
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Observability Analyst employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Observability Analyst
✨Tip Number 1
Familiarise yourself with the specific observability tools mentioned in the job description, like Datadog, AppDynamics, and Splunk. Having hands-on experience or even completing relevant online courses can give you a significant edge during discussions.
✨Tip Number 2
Network with current or former employees of Aviva, especially those in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss real-world examples of how you've improved observability in previous roles. Be ready to explain your thought process and the impact of your actions on customer experience and service performance.
✨Tip Number 4
Stay updated on the latest trends in observability and monitoring architectures. Being knowledgeable about emerging technologies and methodologies will demonstrate your commitment to continuous improvement and innovation in the field.
We think you need these skills to ace Observability Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Observability Analyst. Familiarise yourself with observability platforms and the specific tools mentioned in the job description, such as Datadog, AppDynamics, and Splunk.
Tailor Your CV: Customise your CV to highlight relevant experience in observability and data analysis. Emphasise any previous roles where you've transformed observability platforms or improved service performance, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for continuous improvement and your ability to turn complex data into insights. Mention specific examples of how you've successfully engaged stakeholders or managed vendor relationships in the past.
Highlight Relevant Skills: In your application, clearly outline your skills related to telemetry pipelines, distributed tracing, and monitoring architectures. If you have experience in financial services, be sure to mention it, as it is considered a plus for this role.
How to prepare for a job interview at Aviva
✨Showcase Your Technical Skills
Be prepared to discuss your experience with observability tools like Datadog, AppDynamics, and Splunk. Highlight specific projects where you transformed observability platforms and delivered insights that improved customer journeys.
✨Understand the Company’s Needs
Research Aviva's current observability practices and think about how you can contribute to their transformation. Demonstrating knowledge of their goals will show your genuine interest in the role and the company.
✨Prepare for Stakeholder Engagement Questions
Since excellent stakeholder engagement is crucial for this role, be ready to share examples of how you've successfully managed relationships with vendors and internal teams. Use the STAR method to structure your responses.
✨Discuss Budget Management Experience
If you have experience managing budgets or understanding financial controls, make sure to mention it. This role involves tracking usage against budgets, so showcasing your financial acumen will be beneficial.
