At a Glance
- Tasks: Support and maintain the Workday system, troubleshoot issues, and enhance user experience.
- Company: Join Aviva, a forward-thinking company that values inclusivity and innovation.
- Benefits: Competitive salary, generous pension, 29 days holiday, and discounts on products.
- Other info: Flexible working options and opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real impact in a supportive environment.
- Qualifications: Strong customer focus, problem-solving skills, and a passion for systems.
The predicted salary is between 40000 - 40000 £ per year.
This is a great opportunity to work alongside our experienced Workday team. We are looking for someone who is pro-active, has a love of systems and strong people skills. We are looking for a dedicated Workday Support Specialist to join our internal Workday team. In this role, you will be responsible for maintaining and supporting the Workday system, troubleshooting and resolving technical issues, and ensuring the smooth operation of our integrations and data uploads. You’ll also support our governance agenda working closely with our risk teams.
Key Responsibilities
- Provide global support for day-to-day operations and small change activities, ensuring the smooth running of the Workday platform.
- Monitor and manage the Workday support queue, prioritising and resolving Tier 1 and Tier 2 incidents and service requests through ServiceNow in a timely manner.
- Troubleshoot, analyse, and resolve system issues, escalating more complex problems where required.
- Maintain the operational effectiveness of Workday through proactive system reviews and ongoing analysis.
- Support semi-annual Workday releases by conducting regression and unit testing of new features and system updates.
- Continuously identify and implement opportunities to optimise system efficiency, drive automation, and enhance user adoption.
- Deliver consistently high standards of global customer service to all Workday users.
Skills and Experience
- Strong customer focus, demonstrated through proactive communication and regular check-ins to understand, prioritise, and ensure satisfaction of Workday users’ needs.
- Creative and innovative approach to troubleshooting and resolving Workday-related issues.
- Ability to identify opportunities for process improvements and system optimization.
- Effective influence, persuasion, and communication skills to promote Workday adoption.
- Ability to convey confidence and professionalism.
What you’ll get for this role
- Starting salary circa £40k (depending on location, skills, experience, and qualifications).
- Bonus opportunity – actual amount depends on your performance.
- Generous pension scheme e.g. if you put in 8%, Aviva adds 14% in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further – up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Flexibility
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices each week – combining the benefits of flexibility with time together with colleagues.
Aviva is for everyone
We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
Workday Support Specialist in Norwich employer: Aviva
Aviva is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary of circa £40k along with a generous pension scheme and extensive benefits. With a flexible work culture that promotes smart working and inclusivity, employees can thrive in a supportive environment while contributing to meaningful projects within the Workday team across various locations including Norwich, Leeds, Sheffield, and Glasgow.
StudySmarter Expert Advice🤫
We think this is how you could land Workday Support Specialist in Norwich
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Aviva values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Aviva might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Aviva!
✨Direct Apply to Aviva
Let's not forget to apply directly through the Aviva website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Workday Support Specialist in Norwich
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Aviva.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Aviva. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Aviva
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
