At a Glance
- Tasks: Support customers through the claims process and provide excellent service.
- Company: Join Aviva, a leading insurance company with a focus on inclusivity.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and flexible working options.
- Other info: Dynamic team environment with opportunities for career growth and personal development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer-focused attitude and strong IT skills; experience in claims is a plus.
The predicted salary is between 26700 - 29650 £ per year.
Your Career with Our Third Party Claims Team!
Starting salary between £26,700 to £29,650 (depending on hours, skills, and experience) plus additional benefits.
Our standard contracts are 35 hours, but we are open to consider flexible working options and there are also opportunities to increase to a 40-hour contract subject to review and following a period within the business.
Due to the nature of this role, we will require full time training in our office for approximately 6 weeks.
These are permanent roles will involve a shift pattern between 08:00am - 8:00pm Monday - Sunday (1 late shift per week, Saturday or Sunday rotation every 7 weeks with a lieu day in the week).
A bit about the job:
As part of the Third-Party Capture Motor Claims team, you will be supporting Third Parties through making a claim, when our own customer was at fault for the incident. You could be contacting them to articulate the benefits of using Aviva’s services, such as our repair network, or you could be dealing with queries they have during the process. You will be able to build an instant rapport with our Third-Party customers with the ability to negotiate and provide an excellent level of care and service.
Skills and experience we’re looking for:
- Third Party Claims Experience: Previous experience in third party claims or claims handling is highly desirable, but not essential.
- Ambitious personality: with a ‘can-do’ attitude.
- Fast-Paced Environment: Ability to multitask and prioritize responsibilities in a dynamic setting.
- Team Collaboration: Willingness to learn, assist colleagues, and embrace change.
- Customer Focus: Commitment to delivering high-quality service and prioritizing customer needs.
- Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word.
What you’ll get for this role:
- Starting salary between £26,700 - £29,650 (depending on hours, skills and experience) plus additional benefits.
- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our community and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Please note this job role is not sponsorable.
Aviva is for everyone. We’re inclusive and we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look at our website.
We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Ananta Rai.
Third Party Claims Team in Norwich employer: Aviva
Aviva is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary alongside a generous benefits package including a robust pension scheme and flexible working options. Our inclusive work culture fosters collaboration and support, ensuring that every team member can thrive while making a meaningful impact in the Third Party Claims Team. With opportunities for professional development and a commitment to work-life balance, Aviva stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Third Party Claims Team in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aviva and their Third Party Claims Team. Understanding their values and services will help you connect better during the conversation.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it relates to the role. Highlight any customer service skills or claims handling experience you have, even if it's not directly in third-party claims.
✨Tip Number 3
Show off your personality! Aviva is looking for an ambitious and can-do attitude. Don’t be afraid to let your enthusiasm shine through during the interview – they want to see that you’re excited about the opportunity!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Third Party Claims Team in Norwich
Some tips for your application 🫡
Show Your Personality:Let your unique personality shine through in your application! We want to see your ambitious spirit and 'can-do' attitude, so don’t be afraid to express yourself and share what makes you a great fit for our Third Party Claims Team.
Tailor Your Application:Make sure to tailor your application to highlight any relevant experience, especially if you've worked in third party claims before. Even if you haven't, focus on your customer service skills and how you can bring value to our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Online:We’d love it if you could submit your application through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Aviva
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Third Party Claims role. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate why you're a great fit for the team.
✨Showcase Your Customer Focus
Since this role is all about supporting customers through their claims, be prepared to share examples of how you've delivered excellent customer service in the past. Highlight your ability to build rapport and handle queries effectively.
✨Demonstrate Your Team Spirit
The job requires collaboration, so think of instances where you've worked well in a team. Be ready to discuss how you’ve supported colleagues and embraced change in a fast-paced environment.
✨Brush Up on Your Digital Skills
As you'll be using software like Microsoft Outlook and Word, ensure you're comfortable with these tools. You might even want to mention any relevant experience you have with digital platforms during the interview to show your proficiency.
