Aviva is seeking a Service and Scheduling Lead to oversee scheduling and real-time service delivery across Retail and Partner Operations. The role focuses on aligning workforce planning with business priorities and customer demand, leading a 27‑person team, and delivering high-quality insights and operational support.
You will influence decisions impacting performance, customer experience, and future planning while managing a fast-paced, cross-functional environment and flexibility in location
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Service & Scheduling Lead: WFM & Real-Time Delivery in Norwich employer: Aviva
Aviva is an excellent employer for a Senior Business Analyst, offering a dynamic hybrid working environment in Bristol or York. With a strong focus on employee growth and flexible working arrangements, Aviva fosters a collaborative culture that empowers individuals to thrive while contributing to significant transformation programmes in Third Party Risk Management. The company provides competitive benefits and the opportunity to engage in meaningful projects that drive real impact across multiple markets.
