Senior Operational Leader Commercial Motor Claims in Norwich

Senior Operational Leader - Commercial Motor Claims

Location: Norwich

Salary: £70.000-£90.000

The Senior Operational Leader - Working in close partnership with the Head of Claims, this role will lead the operational performance of the Commercial Motor Claims function, driving improvements in customer outcomes, indemnity performance, efficiency and service delivery.

A bit about the job

• Lead Aviva's Commercial Motor Claims operation, delivering exceptional customer, broker and commercial client outcomes.
• Drive operational excellence through effective performance management, data-led decision making and continuous improvement.
• Support strategic transformation initiatives that improve customer experience, operational efficiency and indemnity performance.
• Collaborate with underwriting, finance, actuarial, risk and supplier partners to support profitable growth and market-leading claims outcomes.
• Build strong relationships with brokers and key stakeholders, ensuring claims outcomes deliver against both customer and commercial objectives.
• Lead, coach and develop high-performing leaders and claims professionals, creating a culture of accountability, innovation and continuous improvement.
• Drive strong governance, compliance and risk management standards across the operation.
• Identify opportunities to improve claims processes, supplier performance and end-to-end customer journeys.

Skills and experience we're looking for:

• Significant senior leadership experience within motor claims, commercial insurance or a complex operational environment, with a proven track record of improving customer, operational and financial performance.
• Strong strategic leadership capability, with experience delivering large-scale transformation, continuous improvement and change programmes.
• Demonstrable experience improving indemnity performance through effective claims management, supplier oversight and data-driven decision making.
• Excellent stakeholder management skills, with the ability to influence senior leaders, build broker and supplier relationships, and drive cross-functional collaboration.
• Strong analytical and commercial acumen, using insight and performance data to identify opportunities and deliver measurable outcomes.
• Experience developing high-performing leaders and building capability across large teams.
• A customer-focused leadership style, with a passion for creating a culture of accountability, innovation and continuous improvement.

Whatyou’llget for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promise is by investing in you.We have so much to offer when it comes to being an Aviva colleague.

• Starting salarycirca £70.000-£90.000(depending on location, skills, experience, and qualifications)
• Bonus opportunity –12%of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pensionscheme - Aviva will contribute up to 14%, depending on what you put in.
• 29days holidayplus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earnscheme
• Brilliantly supportive policiesincluding parental and carer’s leave
• Flexible benefitsto suit you, including sustainability optionssuch as cycle to work
• Make a difference, be part of our Aviva Communitiesand use your 3 paid volunteering days to help others
• We take your wellbeingseriously with lots of support and tools

Aviva is for everyone:

We’reinclusive and welcome everyone– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if youdon’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.