Operational Resilience Specialist - Payments in Norwich

This is a great job for someone who enjoys making things run smoothly behind the scenes. You’ll thrive if you’re passionate about building resilience in financial operations and ensuring critical processes never miss a beat. If you like working across teams, solving problems, and creating solutions that keep payments and banking systems secure and reliable, this role is for you. It’s perfect for someone who wants to make a real impact on how Aviva stays strong and ready for the future.

A bit about the job: We’re looking for an Operational Resilience Specialist to help strengthen the resilience of our payment and banking operations. You’ll make sure we have effective, tested procedures in place to keep things running smoothly – even in challenging situations. This role covers the whole of Finance Operations, including Accounts Payable and Accounts Receivable across onshore and offshore teams. You’ll work closely with operational resilience teams and suppliers to plan, test, and maintain systems that support critical processes like BACS, Faster Payments, and CHAPS. Your work will help Aviva meet regulatory requirements and stay prepared for whatever comes next.

Skills and experience we’re looking for:

• Responsibility for Standby systems and Disaster Recovery coordination
• Ability to work across teams and build collaborative relationships
• Knowledge of payment systems and financial operations (e.g., BACS, CHAPS, Faster Payments)
• Experience with business continuity planning and resilience testing
• Confidence in maintaining documentation and managing online records

What you’ll get for this role:

• Salary: circa £45,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% of annual salary - Actual amount depends on your performance and Aviva’s
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. Don’t let it be a barrier to your application. And if you’re in a job share, feel free to apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues. We interview every disabled applicant who meets the minimum criteria for the job. We’d love it if you could submit your application online. If you need a different way of applying, please email Balazs Palcsek at balazs.palcsek@aviva.com