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For Companies At a Glance
- Tasks: Assist customers with claims and queries, providing top-notch support.
- Company: Reputable insurance company in Norwich with a focus on customer service.
- Benefits: Permanent role with full training and a supportive team environment.
- Why this job: Join a dynamic team and make a real difference in customers' lives.
- Qualifications: Strong customer service skills and multitasking abilities.
- Other info: Shift pattern from 9am to 6pm, Monday to Friday.
The predicted salary is between 30000 - 42000 £ per year.
A reputable insurance company in Norwich is looking for a Triage Handler to join their Personal Lines Triage team. This role involves assisting customers with claims and queries, ensuring they receive the correct support.
Ideal candidates will demonstrate strong customer service skills, multitasking abilities, and a willingness to learn. Full training will ensure you are equipped to provide excellent service and support to customers.
This is a permanent role with a shift pattern from 9am to 6pm, Monday to Friday.
Motor Claims Triage Specialist — Customer-Focused in Norwich employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Triage Specialist — Customer-Focused in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those working in customer service roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and claims handling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your multitasking skills during the interview. Share examples of how you've juggled multiple tasks in previous roles, especially in high-pressure situations. This will highlight your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Motor Claims Triage Specialist — Customer-Focused in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can bring your unique flair to the Triage team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about helping customers and how you can multitask like a pro. Keep it friendly and engaging!
Show Your Willingness to Learn: In your application, mention any instances where you've picked up new skills or adapted to changes quickly. We love candidates who are eager to grow with us!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Before the interview, make sure you understand the basics of motor claims and the role of a Triage Handler. Brush up on common customer queries and how to handle them effectively. This will show your potential employer that you're serious about the position and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will help demonstrate your ability to provide excellent support, which is key for this role.
✨Practice Multitasking Scenarios
Since multitasking is crucial for this job, consider practising scenarios where you have to juggle multiple tasks. You might be asked how you would handle several customer queries at once, so being able to articulate your thought process will impress the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the training process. This shows your eagerness to learn and adapt, which aligns perfectly with what they’re looking for in a candidate. Plus, it gives you a chance to see if the company culture fits you!
