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- Tasks: Be the first point of contact for customers reporting motor claims and assist with routing.
- Company: Join a dynamic team in the insurance industry focused on customer service.
- Benefits: Gain valuable experience, develop communication skills, and enjoy a supportive work environment.
- Why this job: Make a difference by helping customers navigate their claims with ease and confidence.
- Qualifications: Strong communication skills and a positive, team-oriented attitude are essential.
- Other info: Perfect for college leavers or those with customer-facing experience looking to grow.
The predicted salary is between 30000 - 42000 £ per year.
Purpose of the Role
This role is a backfill position within the Personal Motor Claims team. It functions largely as a switchboard-style first point of contact, responsible for directing inbound claims to the correct teams, resolving misdirects, and handling light administration.
Key Responsibilities
- Customer Contact
Act as the first line of contact for customers reporting motor claims. Capture key details such as registration, claim information, and relevant background. Carry out initial fact-finding and basic investigation before routing the claim. Provide a calm, helpful, customer-focused experience. - Claims Routing
Identify whether the claim is for General Accident or another area. Route or re-route claims to the correct team using internal systems. Work within a separate claims platform/process specific to this business area. - Administration
General admin tasks associated with claim logging and directing enquiries.
Candidate Profile
Success so far has come from a mixed background:
- Hospitality
- College leavers
- Retail / customer-facing roles
Candidates with strong customer interaction skills and ability to work well in group environments.
What Good Looks Like
Strong communication skills, confident handling customer queries, ability to problem-solve and gather information, positive attitude and team-focused approach.
Motor Claims Handler in Norwich employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler in Norwich
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer contact, try role-playing with a friend or family member. This will help you feel more confident when handling queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. We love candidates who can think on their feet and keep a positive attitude.
✨Tip Number 4
Be ready to demonstrate your teamwork abilities! Share stories that highlight your experience working in group environments. Remember, we’re looking for someone who thrives in a collaborative setting.
We think you need these skills to ace Motor Claims Handler in Norwich
Some tips for your application 🫡
Show Off Your Customer Skills: Make sure to highlight any experience you have in customer-facing roles. We want to see how you've handled queries and provided support in the past, so don’t hold back!
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, especially when it comes to capturing key details about your experience.
Tailor Your Application: Take a moment to align your skills and experiences with the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how they fit the bill.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Aviva
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Motor Claims Handler. Familiarise yourself with the claims process and the importance of customer contact. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Skills
Since this role is all about customer interaction, be ready to share examples from your past experiences where you've successfully handled customer queries. Whether it’s from hospitality or retail, highlight how you provided a calm and helpful experience.
✨Practice Problem-Solving Scenarios
Think of potential scenarios you might face as a Motor Claims Handler. Prepare to discuss how you would gather information and route claims effectively. This shows that you can think on your feet and are ready to tackle challenges head-on.
✨Bring a Positive Attitude
Employers love candidates who bring positivity to the team. During the interview, maintain a friendly demeanour and express your enthusiasm for working in a collaborative environment. A positive attitude can set you apart from other candidates!
