IT Contract and Commercial Lead in Norwich

This is a great job for someone who loves building strong relationships and has a passion for delivering real impact across Aviva’s most critical suppliers. You might be an experienced contract or commercial manager, or ready for a step up in IT supplier management. If you enjoy working with people, solving problems, and driving value, this could be your next move.

A bit about the job

You’ll join our Strategic IT Contract Management Team, managing Aviva’s most important third-party IT suppliers. Your work will help us get the best from our supplier relationships, reduce third-party risk, and deliver real value to the business. You’ll work closely with senior colleagues across IT, Procurement and other business areas, making sure our contracts are robust, and our suppliers deliver on their promises. This is your chance to shape how we work with our suppliers, drive best practice and make a real difference at Aviva.

Skills and experience we’re looking for

• Proven ability to build and manage strong relationships with internal stakeholders and external suppliers, ensuring collaboration, alignment, and effective communication across all levels—including confident presentation of commercial positions and outcomes.
• Demonstrated experience in contract management, with the capability to identify and mitigate contractual risks, manage disputes constructively, and ensure compliance within complex IT environments.
• Strong negotiation skills, with a successful track record leading high-value, complex IT agreement negotiations and navigating challenging commercial conversations to secure optimal outcomes.
• Excellent communication and influencing abilities, able to present complex commercial and technical issues in a clear, compelling manner to diverse stakeholder groups and senior leadership.
• Resilience and adaptability in high-pressure environments, with experience managing competing priorities and overseeing contract exit, transition, and migration activities while delivering to tight deadlines.

What you’ll get for this role

• Salary circa £85,000 - depending on skills, experience, and qualifications.
• Bonus opportunity - 12% of annual salary (actual amount depends on your performance and Aviva’s).
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.