Head of Personal Lines Motor Claims in Norwich

This is a great job for someone who is passionate about leading high-performing teams and shaping the future of motor claims. If you thrive on delivering exceptional customer outcomes and driving operational excellence, this role could be perfect for you.

A bit about the job

We’re looking for a strategic leader to head our Personal Lines Motor Claims team and will be responsible for overseeing our end-to-end motor customer journeys. This role exists to ensure we deliver outstanding claims experiences for our customers while optimising processes and performance. You’ll join a collaborative leadership team focused on innovation and continuous improvement. You’ll be accountable for setting the vision, leading operational delivery, coaching and driving transformation across motor claims.

Skills and experience we’re looking for:

• Proven experience in senior claims leadership, ideally within a large motor claims function.
• Deep knowledge of motor claims processes, indemnity management and claims strategy.
• Excellent stakeholder management and influencing skills at executive level with strong strategic thinking and the ability to translate vision into actionable plans.
• Track record of delivering operational improvements and customer-focused outcomes.
• Ability to lead and inspire large, diverse teams through change.

What you’ll get for this role:

• Competitive salary (depending on location, skills, experience, and qualifications).
• Bonus opportunity – 25% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to vivien.gergaly@aviva.com.