First Line Governance & Assurance Business Partner (Risk and Controls) in Norwich

This is a great job for an experienced operational risk and controls professional who thrives on business partnering and is looking to take on an influential role within Aviva at a pivotal time of growth.

A bit about the job

The First Line Governance & Assurance (G&A) Business Partner team operates as part of Aviva's UK General Insurance Personal Lines business. The role focuses on strengthening the operational risk and control environment, supporting effective governance, and enabling well managed change that delivers good customer outcomes.

You will work with colleagues across Personal Lines to ensure compliance with the Operational Risk and Control Management Framework and other material frameworks and policies across all risk stripes. This includes facilitating risk/issue/control/event management, supporting risk assessments, delivering root-cause analysis and thematic reviews, and supporting internal governance forums. You'll collaborate with specialist teams as well as the businesses, providing clear risk and control insight, and offer constructive challenge and solutions to help prevent failures, reduce losses, and mitigate regulatory and reputational risks.

Skills and experience we're looking for:

• Strong understanding of risk principles and value of effective risk and control management and frameworks and recognises the importance of good conduct and governance.
• Experience working with risk and control activities within a regulated environment, ideally with exposure to the insurance industry.
• Experience of supporting the implementation and application of effective risk and control management through periods of significant organisational changes and realignments.
• Knowledge of Consumer Duty requirements and application of these principles in day-to-day activity, ensuring customer outcomes, product value, and fair treatment are consistently considered across General Insurance processes and decisions.
• Strong stakeholder management and engagement skills across multiple teams, specialisms and levels of seniority.

What you’ll get for this role:

• Competitive salary (depending on location, skills, experience, and qualifications)
• Bonus opportunity: 10% annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer's leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone. We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of our time in our offices every week - combining the benefits of flexibility, with time together with colleagues.