Document Composition Consultant in Norwich

We’re looking for a motivated and technically minded individual to join our Customer Communications team as a Document Composition Consultant. We welcome both experienced candidates and those at an entry level who have a solid technical foundation and are keen to develop your skills further.

If you’re curious, analytical and enjoy solving problems — and you’re looking to deepen your knowledge of document‑composition technology — this could be a great opportunity for you.

This role suits someone who enjoys detailed, “heads down” technical work but still wants to collaborate with supportive colleagues, contribute ideas and be part of a team that’s shaping how we deliver document changes in a fast-moving environment.

What you’ll do

A bit about the job: In this technical role, you’ll work with teams across Customer Communications and ICE to understand requirements and support document change activity. You’ll be responsible for building, updating and maintaining document design specifications using Kofax and other composition tools. Working alongside third party developers, you’ll help deliver accurate, compliant and customer focused communications. You’ll translate business needs into clear technical specifications while ensuring quality, formatting and compliance standards are met. You’ll also troubleshoot issues, manage change in a controlled way and contribute to continuous improvements in how we build documents.

Qualifications

Skills and experience we’re looking for: We’re open to candidates with a range of experience — whether you already have a strong technical background or you’re at an entry level with a good technical foundation and a willingness to learn. The experience listed below is beneficial, but not all areas are essential for those joining at entry level.

• Preferred experience working with or knowledge of document management or document builder tools (e.g., Kofax, composition engines, template-based systems) to create, update and maintain technical document specifications.
• Ability to collaborate effectively with third party developers and technical teams to deliver accurate, timely document changes.
• Strong problem-solving skills, with an ability to troubleshoot issues, identify root causes and work through technical challenges.
• Ability to translate business or communication requirements into clear, structured technical specifications.
• Experience working within controlled change environments — including documentation, testing, quality and compliance is an advantage.
• Comfort working with both technical and non‑technical colleagues.

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £30,000-£40,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.