At a Glance
- Tasks: Support customers through their motor claims and manage multiple tasks in a fast-paced environment.
- Company: Join a leading insurance company with a focus on customer service and teamwork.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and flexible working options.
- Other info: Flexible working arrangements and a commitment to employee wellbeing.
- Why this job: Make a real difference in customers' lives while developing your career in a supportive environment.
- Qualifications: Strong multitasking skills, team player mentality, and a passion for excellent customer service.
The predicted salary is between 26700 - 29650 £ per year.
Starting salary between £26,700 to £29,650 (depending on hours, skills, and experience) plus additional benefits.
Overview
Your role will be to support our customers when they need us most. You will guide them through their motor claims, arrange replacement vehicles, provide updates on repair progress, and liaise with external partners such as hire providers. As you develop, opportunities to progress into other teams such as Liability or Overseas are available. A proactive approach is key; you’ll minimise disruption by managing multiple tasks in a fast‑paced, telephony‑based environment, using digital systems to make timely decisions.
Responsibilities
- Guide customers through their motor claims process
- Arrange replacement vehicles and provide updates on repair progress
- Liaise with external partners such as hire providers
- Make confident, timely decisions using digital systems
- Support proactive customer service across fast‑paced tasks
Qualifications
- Ability to work in a fast‑paced environment, multitasking and prioritising responsibilities
- Team player mentality with willingness to learn and help others
- Passion for delivering brilliant customer service
- Embraces and supports change, shares ideas for improving the customer journey
- Thrives on digital & online tasks, strong IT skills, prior experience with software such as Microsoft Outlook and Word
Working Hours
Permanent roles with shift patterns covering 08:00–18:15 (Monday‑Friday). Standard full‑time contracts 35 hours/week, with options for part‑time.
Benefits
- Bonus opportunity – 6% of annual salary (actual amount depends on performance)
- Generous pension scheme – Aviva contributes up to 14% based on contributions
- 25 days holiday plus bank holidays; option to buy/sell up to 5 days
- Aviva‑funded Private Medical Benefit
- Up to 40% discount on Aviva products and other retailer discounts
- Up to £1,200 of free Aviva shares per year through Matching Share Plan
- Save As You Earn scheme
- Parental and carer’s leave, flexible benefits including cycle‑to‑work
- Paid volunteering days – 3 per annum
Additional Information
This role is not sponsorable under the Home Office points‑based system. We are inclusive and welcome applicants from all backgrounds and experiences. Flexible working, part‑time, and job shares are considered. Most of our people work remotely at least 50% of their time, while also spending time in the office to collaborate with colleagues. We take your wellbeing seriously with supportive resources and tools.
Customer Service Handler in Norwich employer: Aviva
As a Customer Service Handler at our company, you will be part of a supportive and dynamic work culture that prioritises employee wellbeing and development. With generous benefits including a competitive salary, bonus opportunities, and a robust pension scheme, we offer a rewarding environment where you can thrive. Our commitment to inclusivity and flexible working arrangements ensures that every team member can contribute meaningfully while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Handler in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aviva. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aviva before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Handler in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aviva:Your cover letter is your chance to shine! Tell us why you want to work at Aviva specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aviva!
How to prepare for a job interview at Aviva
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
