Customer Service Expert in Norwich

Starting salary between £26,900 to £29,650 (depending on hours, skills and experience) plus additional benefits. Our standard full-time contracts are for 35 hours per week (with options for part-time working). However, we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40-hour contract which has an enhanced salary of up to £33,885, once training is completed.

Allocated shift pattern between 08:00 - 18:00 Monday - Friday. Location: This is a hybrid working role with 50% of your time in the office and 50% at home offering flexibility. (Approximately 6 weeks of your training will be full-time in the office).

We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take responsibility, and who make good decisions. Customer Service careers are different here at Aviva. We believe in creating a better tomorrow, for everyone. That’s why we’re here, and that’s why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day.

A bit about the job: We want you to provide the very best service with performance measured in line with Aviva's values, Care, Commitment, Community and Confidence. In other words, it’s the quality of the personalised service you provide that we’re interested in. There is a lot to learn but don’t worry, through great training and coaching you’ll be well prepared to support the needs of our customers and financial advisers.

You will be part of our Wealth Organisation, providing telephony support to our Pension Savings Customers. But don’t worry about the product, it’s the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers with their complex queries.

Skills and experience we’re looking for:

• Excellent communication skills and a great phone manner with the ability to build rapport and show empathy.
• Be a good fact finder - you will ask the right questions at the right time to really understand what our customers need from you.
• Someone who enjoys working and learning with others around them to deliver fantastic customer service.
• The ability to understand our digital methods and how they can make things simple and quick for our customers.
• A positive, can-do attitude with the ability to have difficult conversations and overcome objections.

Please note this job role is not sponsorable under the Home Office points-based system.

What you’ll get for this role:

• Starting salary between £26,900 - £29,650 (depending on hours, location, skills and experience).
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and career’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone. We’re inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here. We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Bhavya Tejaswi on bhavya.tejaswi@aviva.com.