At a Glance
- Tasks: Be the first point of contact for customers reporting motor claims and direct them to the right teams.
- Company: Join a leading insurance company with a focus on customer service.
- Benefits: Earn £13.74 per hour, enjoy hybrid work, and gain valuable experience.
- Other info: Perfect for college leavers or those with customer-facing experience.
- Why this job: Make a difference by helping customers navigate their claims smoothly.
- Qualifications: Strong communication skills and a positive, team-oriented attitude.
The predicted salary is between 11 - 16 £ per hour.
Rate: £13.74 per hour
Location: Norwich (Hybrid)
Contract Length: 3 Months
Purpose of the Role: This role is a backfill position within the Personal Motor Claims team. It functions largely as a switchboard-style first point of contact, responsible for directing inbound claims to the correct teams, resolving misdirects, and handling light administration.
Key Responsibilities:
- Customer Contact: Act as the first line of contact for customers reporting motor claims. Capture key details such as registration, claim information, and relevant background. Carry out initial fact-finding and basic investigation before routing the claim. Provide a calm, helpful, customer-focused experience.
- Claims Routing: Identify whether the claim is for General Accident or another area. Route or re-route claims to the correct team using internal systems. Work within a separate claims platform/process specific to this business area.
- Administration: General admin tasks associated with claim logging and directing enquiries.
Candidate Profile: Success so far has come from a mixed background: Hospitality, College leavers, Retail / customer-facing roles. Candidates with strong customer interaction skills and ability to work well in group environments.
What Good Looks Like: Strong communication skills, confident handling customer queries, ability to problem-solve and gather information, positive attitude and team-focused approach.
To apply, please submit your application directly through this platform or send your CV and time availability to katyayani.pathak@aviva.com.
Customer Service Claims Handler in Norwich employer: Aviva
At Aviva, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture that values collaboration and customer focus. Located in Norwich, our hybrid working model provides flexibility while fostering employee growth through continuous training and development opportunities. Join us to be part of a team that not only prioritises your professional journey but also ensures a rewarding and meaningful experience in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Claims Handler in Norwich
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what a Customer Service Claims Handler does, especially in motor claims. This will help you speak confidently about how your skills match the job when you get that interview.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing with a friend or family member. This will help you feel more at ease when handling queries and give you a chance to showcase your problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with people in the industry on LinkedIn or attend local job fairs. You never know who might have a lead on a position or can give you insider tips on the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Customer Service Claims Handler in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role of a Claims Handler, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your skills can help us provide a top-notch customer experience. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your strong communication skills. Whether it’s through your writing style or examples from your past roles, let us know you can handle queries like a pro!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Aviva
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of a Customer Service Claims Handler. Familiarise yourself with the claims process and how to capture essential details. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves direct customer contact, practice articulating your thoughts clearly. Think of examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your strong communication skills and problem-solving abilities.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Prepare by thinking about how you would handle specific situations, like a frustrated customer or a misdirected claim. This will allow you to showcase your calm, helpful approach and your ability to think on your feet.
✨Emphasise Teamwork
This position requires a team-focused attitude, so be ready to discuss your experiences working in group environments. Share examples of how you've collaborated with others to achieve a common goal, as this will highlight your positive attitude and ability to work well within a team.
