At a Glance
- Tasks: Provide exceptional customer support and guidance through retirement needs.
- Company: Join Aviva, a company that values integrity and customer care.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 25 days holiday.
- Other info: Flexible working options and supportive policies for all employees.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Excellent communication skills and a proactive attitude.
The predicted salary is between 26900 - 29650 £ per year.
Starting salary between £26,900 to £29,650 (depending on hours, skills and experience) plus additional benefits.
Our standard full-time contracts are for 35 hours per week (with options for part-time working). We also offer a 40-hour contract depending on business needs.
Location: this role is 3 days per week in our Norwich offices, and 2 days per week working from home (initially it will be full-time in our office for training - circa 12 weeks).
Flexible shift pattern between 08:00 – 18:00 Monday – Friday.
Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? We are looking for people to support our customers through their retirement needs in Norwich, people who truly care and are driven to give it their all every single day.
A bit about the job:
- You will be providing telephone support to our customers giving impartial guidance and discussing their options available.
- You will be motivated and proactive, looking for the opportunity to make a real difference in our customers' lives.
- Our products can be really technical so you need to be able to easily articulate the many complexities of the product – there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers.
Skills and experience we’re looking for:
- Excellent communication skills, a great phone manner with the ability to build rapport and show empathy alongside strong listening and questioning skills.
- Talented problem solvers who think outside the box and challenge the status quo to help shape our contact centres of the future.
- Someone who enjoys working and learning with others around them to deliver fantastic customer service and has a positive, can-do attitude with the ability to have challenging conversations and overcome objections.
- The ability to multitask with complex systems whilst simultaneously supporting customers on the telephone.
- Someone who is risk aware, with the ability to overcome issues in order to best support our customers.
What you’ll get for this role:
- Starting salary between £26,900 – £29,650 (depending on hours, location, skills and experience).
- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and career's leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Please note this job role is not sponsorable under the Home Office points-based system.
Aviva is for everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply.
We also consider all forms of flexible working, including part-time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look here. We’d love it if you could submit your application online.
Customer Service Advisor in Norwich employer: Aviva
Aviva is an excellent employer for a Senior Business Analyst, offering a dynamic hybrid working environment in Bristol or York. With a strong focus on employee growth and flexible working arrangements, Aviva fosters a collaborative culture that empowers individuals to thrive while contributing to significant transformation programmes in Third Party Risk Management. The company provides competitive benefits and the opportunity to engage in meaningful projects that drive real impact across multiple markets.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aviva. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aviva before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aviva:Your cover letter is your chance to shine! Tell us why you want to work at Aviva specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aviva!
How to prepare for a job interview at Aviva
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
