We have some exciting opportunities available in our Personal Lines Triage team!
Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we’d love to hear from you.
These are temporary roles and will involve shift patterns covering the hours of 9am - 5:30pm (Monday - Friday).
A bit about the job
As a Triage Handler, you will be the first person our customers speak to when they need to make a claim, or have queries on an existing claim.
You will need to be polite, friendly, and a great listener to understand what the customer needs from us to be able to direct them to the right team.
Full training will be provided about different parts of the motor claims system; but, you'll need to be able to gather the right and relevant information efficiently from our customers to ensure their call reaches the correct team.
Skills and experience we’re looking for
- Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities.
- Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first.
- A willingness to learn, help others and have a team player mentality.
- Embrace and supports change, to improve our customers’ journey
- Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.
We flex locations, hours and working patterns to suit our customers, the business and you. Most of our people smart-work, spending at least 50% of their time in an Aviva office each week.
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Customer Claims Specialist in Norwich employer: Aviva
Aviva is an excellent employer for a Senior Business Analyst, offering a dynamic hybrid working environment in Bristol or York. With a strong focus on employee growth and flexible working arrangements, Aviva fosters a collaborative culture that empowers individuals to thrive while contributing to significant transformation programmes in Third Party Risk Management. The company provides competitive benefits and the opportunity to engage in meaningful projects that drive real impact across multiple markets.
