Customer Claims Advisor in Norwich

Starting salary between £26,700 to £29,650 (depending on hours, skills, and experience) plus additional benefits.

Our standard contracts are 35 hours, but we are open to consider flexible working options and there are also opportunities to increase to a 40-hour contract subject to review and following a period within the business.

Due to the nature of this role, we will require full time training in our office for approximately 6 weeks.

A bit about the job:

As part of the Third-Party Capture Motor Claims team, you will be supporting Third Parties through making a claim, when our own customer was at fault for the incident. You could be contacting them to articulate the benefits of using Aviva’s services, such as our repair network, or you could be dealing with queries they have during the process. You will be able to build an instant rapport with our Third-Party customers with the ability to negotiate and provide an excellent level of care and service.

These are permanent roles will involve a shift pattern between 08:00am - 8:00pm Monday - Sunday (1 late shift per week, Saturday or Sunday rotation every 7 weeks with a lieu day in the week).

Skills and experience we’re looking for:

• Third Party Claims Experience: Previous experience in third party claims or claims handling is highly desirable, but not essential.
• Ambitious personality: with a ‘can-do’ attitude.
• Fast-Paced Environment: Ability to multitask and prioritise responsibilities in a dynamic setting.
• Team Collaboration: Willingness to learn, assist colleagues, and embrace change.
• Customer Focus: Commitment to delivering high-quality service and prioritising customer needs.
• Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word.

What you’ll get for this role:

• Starting salary between £26,700 - £29,650 (depending on hours, skills and experience) plus additional benefits.
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our community and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Please note this job role is not sponsorable.

Aviva is for everyone. We’re inclusive and we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We’d love it if you could submit your application online. If you require an alternative method of applying, please contact Ananta Rai.