At a Glance
- Tasks: Lead a team of investigators tackling motor claims and combatting fraud.
- Company: Join Aviva, a forward-thinking company dedicated to inclusivity and support.
- Benefits: Competitive salary, bonus opportunities, generous pension, and 29 days holiday.
- Other info: Flexible working options available, including part-time and job shares.
- Why this job: Make a real impact in fraud prevention while developing your leadership skills.
- Qualifications: Experience in motor claims or counter fraud investigation is essential.
The predicted salary is between 40000 - 40000 £ per year.
This is a great job for someone who is an experienced counter fraud professional ready to take the next step into people leadership, or an established team leader who enjoys developing others while managing complex motor counter fraud investigations. The role suits someone confident in making decisions, coaching performance and balancing great customer outcomes with strong indemnity control. It would particularly suit someone who has worked in motor claims or counter fraud investigation and wants broader ownership of team performance, quality and engagement.
A bit about the job: In this role, you will lead a team of counter fraud investigators handling motor claims with values of up to £125k, helping to protect Aviva and its customers from counter fraud. The role exists to ensure investigations are carried out to a high standard while delivering fair, timely and empathetic customer outcomes. Based in the counter fraud commercial claims department, the team investigates claims covering motor damage. You will be accountable for caseload management along with coaching and performance delivery across your team. The role also plays a key part in improving how counter fraud is identified, managed and prevented across the wider commercial motor claims area.
Skills and experience we’re looking for:
- Proven experience leading or coaching teams in a commercial motor claims, counter fraud investigation environment
- Strong understanding of fraud indicators and investigation principles, ideally within commercial motor claims
- Experience managing performance, quality and service levels
- Experience influencing stakeholders and building effective internal and external relationships
- Ability to use data and insight to improve outcomes within counter fraud
What you’ll get for this role:
- Salary circa £40,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 8% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carer’s leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Counter Fraud Investigator Team Leader – Motor Claims in Norwich employer: Aviva
Aviva is an exceptional employer that prioritises employee development and well-being, offering a competitive salary of circa £40,000 along with an 8% bonus opportunity and a generous pension scheme. Our inclusive work culture fosters collaboration and innovation, allowing you to lead a dedicated team in tackling complex motor claims while enjoying flexible working arrangements and extensive benefits, including 29 days of holiday and opportunities for community engagement through paid volunteering days.
StudySmarter Expert Advice🤫
We think this is how you could land Counter Fraud Investigator Team Leader – Motor Claims in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor claims and counter fraud sectors. Attend industry events or join relevant online groups to meet potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to team leadership and fraud investigation. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your coaching skills! Be ready to discuss how you've developed team members in the past. Highlight specific examples where your guidance led to improved performance or successful investigations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles tailored to your expertise in counter fraud and motor claims.
We think you need these skills to ace Counter Fraud Investigator Team Leader – Motor Claims in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any specific achievements in counter fraud investigations, especially in motor claims.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for counter fraud and how your previous experiences have prepared you to lead a team effectively.
Showcase Your Decision-Making Skills:In your application, give examples of how you've made tough decisions in past roles. We want to see your confidence in balancing customer outcomes with strong indemnity control.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Make sure you brush up on your knowledge of counter fraud investigation principles, especially in the motor claims sector. Familiarise yourself with common fraud indicators and be ready to discuss how you've applied this knowledge in past roles.
✨Showcase Your Leadership Skills
As a potential team leader, it's crucial to demonstrate your experience in coaching and managing teams. Prepare examples of how you've developed others and improved performance, focusing on specific outcomes that benefited both the team and the organisation.
✨Be Data-Savvy
Since the role involves using data to improve outcomes, come prepared to discuss how you've used data insights in previous positions. Think about specific instances where your analytical skills led to better decision-making or enhanced fraud detection.
✨Engage with Empathy
The job requires balancing customer outcomes with fraud prevention. Be ready to talk about how you've handled sensitive situations with empathy while still achieving your objectives. This will show that you understand the importance of customer care in the counter fraud space.
