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- Tasks: Assist customers with claims and queries in a fast-paced environment.
- Company: Join a dynamic team in the automotive insurance sector.
- Benefits: Permanent role with competitive pay and full training provided.
- Why this job: Make a real difference by helping customers navigate their claims.
- Qualifications: Strong customer service skills and ability to multitask.
- Other info: Great opportunity for career growth in a supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Due to a re-design in this area of the business, we have some exciting opportunities available in our Personal Lines Triage team! Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we’d love to hear from you. These are permanent roles and will involve shift patterns covering the hours of 9am - 6pm (Monday – Friday).
A bit about the job: As a Triage Handler, you will be the first person our customers speak to when they need to make a claim, or have queries on an existing claim. You will need to be polite, friendly, and a great listener to understand what the customer needs from us to be able to direct them to the right team. Full training will be provided about different parts of the motor claims system; but, you’ll need to be able to gather the right and relevant information efficiently from our customers to ensure their call reaches the correct team.
Skills and experience we’re looking for:
- Ability to work in a fast-paced environment, multi-tasking, and prioritising responsibilities.
- Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first.
- A willingness to learn, help others and have a team player mentality.
- Embrace and support change, to improve our customers’ journey.
- Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.
Automotive Claims Adjuster in Norwich employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Claims Adjuster in Norwich
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you apply through our website, mention what excites you about working with us.
✨Tip Number 2
Practice your listening skills! As a Triage Handler, you'll need to understand customer needs quickly. Role-play with a friend or family member to sharpen your ability to gather information efficiently.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've delivered brilliant service in the past. We love candidates who take pride in their work and put customers first.
✨Tip Number 4
Be ready for change! Embrace the fast-paced environment and be open to learning new things. Highlight your adaptability during interviews to show that you're the perfect fit for our team.
We think you need these skills to ace Automotive Claims Adjuster in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles where you’ve worked in a fast-paced environment. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering brilliant customer service and how you can contribute to our Personal Lines Triage team. Keep it friendly and engaging, just like the service we provide!
Show Off Your IT Skills: Since we’re looking for someone who thrives with digital tasks, don’t forget to mention your experience with software like Microsoft Outlook and Word. If you’ve got any examples of how you’ve used these tools to improve efficiency or customer interactions, share them with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Aviva
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Automotive Claims Adjuster entails. Familiarise yourself with the responsibilities of a Triage Handler and think about how your skills align with the job description. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing brilliant customer service, be ready to share examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where your empathy and listening skills made a difference. This will demonstrate that you can handle customer queries effectively.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced environment, be prepared to discuss how you manage multiple tasks and prioritise responsibilities. You might even want to practice answering questions under time constraints to simulate the pressure of the role. This will show that you can thrive in a busy setting.
✨Embrace Change and Learning
The company values adaptability, so be ready to talk about times when you've embraced change or learned new skills quickly. Highlight your willingness to learn about the motor claims system and how you can contribute to improving the customer journey. This will reflect your team player mentality and readiness to grow.