At a Glance
- Tasks: Drive operational transformation by improving processes and enhancing customer outcomes.
- Company: Join a dynamic team focused on operational excellence and transformation.
- Benefits: Hybrid working, competitive benefits, and opportunities for flexible working arrangements.
- Other info: Inclusive environment welcoming diverse backgrounds and experiences.
- Why this job: Make a real impact in a major post-acquisition integration initiative.
- Qualifications: 5+ years in Business Analysis with a strong operations focus.
The predicted salary is between 50000 - 60000 € per year.
We are looking for a Senior Business Analyst with a strong operational background to support a key Operational Transformation programme. This is a business-led, operations-focused role with minimal IT dependency. The emphasis is on process improvement, optimisation of existing systems, and embedding efficient ways of working. You will play a critical role in improving how operations function day-to-day, ensuring that processes are streamlined, scalable, and aligned to the organisation’s Target Operating Model (TOM). This role is not migration-focused—it requires a process-first mindset, with a strong focus on delivering real, measurable operational improvements.
Key Responsibilities
- Process Improvement & Optimisation: Analyse and redesign end-to-end operational processes to improve efficiency, reduce friction, and enhance customer outcomes.
- Operational Transformation: Support the delivery of transformation initiatives by embedding improved processes and operational best practices across teams.
- System Improvement (Light IT Focus): Identify opportunities to enhance existing systems to better support operations—focusing on usability and efficiency rather than technical delivery.
- Target Operating Model (TOM): Ensure all process improvements and changes align with and support the broader Target Operating Model.
- SLA & Performance Awareness: Design and refine processes with a clear understanding of Service Level Agreements (SLAs) and operational performance targets.
- Stakeholder Engagement: Work closely with operational teams, SMEs, and business stakeholders to gather requirements and drive adoption of improved processes.
- Operational Readiness: Support implementation by ensuring processes, procedures, and teams are prepared for change.
Skills & Experience
- Demonstrated experience in Business Analysis over 5+ years
- Proven experience in operations-focused roles (e.g. Customer Operations, Contact Centres, Financial Services Operations)
- Strong track record in process improvement and operational transformation
- Experience working with or supporting Target Operating Models (TOM)
- Good understanding of SLA-driven environments and performance metrics
- Ability to translate business needs into practical, process-led solutions
- Strong stakeholder management and communication skills
Key Characteristics
- Strong operations-first mindset (not IT-led)
- Focused on continuous improvement and transformation
- Practical, hands-on, and delivery-driven
- Comfortable working in evolving transformation environments
- Strong understanding of how process, SLA performance, and TOM interlink
What We Offer
- Opportunity to play a key role in a major post‑acquisition integration initiative.
- Exposure to senior stakeholders and strategic decision‑making.
- Collaborative, supportive environment with strong emphasis on delivery excellence.
- Hybrid working and competitive benefits.
- We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences.
- Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply.
- We also consider all forms of flexible working, including part‑time and job‑share options.
- We flex locations, hours and working patterns to suit our customers, the business and you. Most of our people smart‑work, spending at least 50% of their time in an Aviva office each week.
We’d love you to apply online. If you need a different way to apply, or have questions, please contact me.
Locations
Senior Business Analyst in Newport, Wales employer: Aviva
As a Senior Business Analyst at our company, you will thrive in a collaborative and inclusive environment that prioritises operational excellence and continuous improvement. With a strong focus on employee growth, we offer opportunities to engage with senior stakeholders and contribute to significant transformation initiatives, all while enjoying the flexibility of hybrid working arrangements. Our commitment to a supportive culture ensures that every team member can make a meaningful impact on our operations and customer outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Analyst in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Senior Business Analyst role. You never know who might have the inside scoop on an opportunity or be able to refer you directly.
✨Tip Number 2
Prepare for those interviews by practising common questions related to operational transformation and process improvement. We recommend using the STAR method to structure your answers—this will help you showcase your experience effectively!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Senior Business Analyst in Newport, Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your operational background and any process improvement projects you've led. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about operational transformation and how your experience aligns with our needs. Keep it concise but impactful—show us what makes you the perfect fit!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to improve processes and drive operational excellence. Numbers speak volumes, so if you can quantify your successes, do it!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aviva
✨Know Your Processes
Make sure you brush up on your knowledge of process improvement and operational transformation. Be ready to discuss specific examples from your past experience where you've successfully redesigned processes to enhance efficiency and customer outcomes.
✨Understand the Target Operating Model
Familiarise yourself with the concept of a Target Operating Model (TOM) and how it relates to operational improvements. Be prepared to explain how your previous work aligns with TOM principles and how you can contribute to achieving those goals in this new role.
✨Engage Stakeholders Effectively
Highlight your stakeholder management skills during the interview. Think of instances where you've collaborated with operational teams or business stakeholders to gather requirements and drive process adoption. Show them you can build relationships and communicate effectively.
✨Show Your Hands-On Approach
Demonstrate your practical, delivery-driven mindset by sharing examples of how you've implemented changes in evolving environments. Discuss how you ensure operational readiness and prepare teams for change, showcasing your ability to lead transformation initiatives.
