At a Glance
- Tasks: Support customers through their home insurance claims with empathy and guidance.
- Company: Join one of the UK's leading insurance providers, Aviva.
- Benefits: Enjoy a competitive salary, annual bonus, and flexible benefits package.
- Other info: Flexible working options available, including part-time and job-share arrangements.
- Why this job: Make a real difference in people's lives during challenging times.
- Qualifications: Customer-focused attitude and good IT skills are essential.
The predicted salary is between 26700 - 26700 € per year.
This is a great opportunity for someone who is passionate about delivering outstanding customer care and supporting customers through what can often be a stressful claims journey. You’ll provide reassurance, guidance and empathetic support, helping customers feel confident they’re in safe hands at every stage.
We’re one of the UK’s leading insurance providers, supporting millions of customers when they need us most. Our Home Claims teams play a vital role in helping customers recover after damage to their homes, delivering peace of mind and expert support during challenging times.
A bit about the job:
- Acting as the first point of contact for customers calling about their home insurance claims
- Providing clear, empathetic guidance and professional support throughout the claims journey
- Managing customer expectations and helping guide them through next steps
- Working towards individual and team performance targets while maintaining excellent customer outcomes
- Confidently using technology and multiple systems to manage claims accurately and efficiently
Skills and experience we’re looking for:
- A resilient, enthusiastic and customer‑focused approach
- The ability to thrive in a fast‑paced, target‑driven role with a positive, team‑focused mindset
- The ability to remain calm, empathetic and professional in challenging situations
- Good IT skills and confident using Microsoft packages e.g. Outlook and Word
- Customer Service or Claims handling experience is desired
Our hybrid model offers a ‘best of both worlds’ approach. When you’ll be in the office depends on your role and team, but most colleagues spend at least 50% of their time in the office, combining flexibility with valuable time together with colleagues.
Our Home Claims teams are available Monday - Friday 08:00 – 20.00 and Saturday 09:00 – 17:00. In these roles you'll work shifts across these days which we'll share more about, and your 6-8 weeks training, during your application.
What you’ll get for this role:
- Employer‑contributed pension
- Annual company bonus
- Discounts on insurance products
- Generous holiday allowance
- Flexible benefits package, including optional health and dental insurance
- Buy As You Earn share scheme
- Employee discounts and cashback
- Plus, many more
Aviva is for Everyone. We’re inclusive and welcome everyone — we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we’d still encourage you to apply.
We consider all forms of flexible working, including part‑time and job‑share arrangements. We flex locations, hours and working patterns to suit our customers, business and you. Most of our people are smart working — spending at least 50% of their time in our offices every week — combining flexibility with time together with colleagues.
How to apply: We’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please contact.
Customer Support in Netherlee employer: Aviva
Aviva is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. With a strong commitment to professional development, generous benefits including an employer-contributed pension and annual bonuses, and a flexible hybrid working model, Aviva ensures that its Customer Support team can thrive both personally and professionally while making a meaningful impact in the lives of customers during challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support in Netherlee
✨Tip Number 1
Get to know the company! Research Aviva and understand their values, especially their commitment to customer care. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your empathy skills! Since the role involves supporting customers through stressful situations, think of examples from your past where you've helped someone in need. This will prepare you for those tricky interview questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the team at Aviva.
We think you need these skills to ace Customer Support in Netherlee
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share any relevant experiences where you've helped customers feel supported, especially in challenging situations.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see how you fit into our team and the role of a Customer Service Advisor.
Highlight Relevant Skills:Make sure to mention your IT skills and any experience with Microsoft packages like Outlook and Word. We want to know how you can confidently use technology to manage claims efficiently.
Apply Through Our Website:We encourage you to submit your application online through our website. It’s the best way for us to receive your details and get the process started. Plus, it shows you're tech-savvy, which is a big plus for this role!
How to prepare for a job interview at Aviva
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what outstanding customer care looks like, especially in a claims context. Be ready to share examples of how you've provided empathetic support in previous roles.
✨Showcase Your Resilience
This role requires a resilient mindset. Think of situations where you faced challenges and how you overcame them. During the interview, highlight your ability to stay calm and professional under pressure, as this will resonate well with the interviewers.
✨Familiarise Yourself with Technology
Since the job involves using multiple systems, make sure you're comfortable discussing your IT skills. Mention any experience you have with Microsoft packages or similar software, and be prepared to explain how you’ve used technology to enhance customer interactions.
✨Emphasise Teamwork
The role is team-focused, so be ready to talk about your experiences working in a team environment. Share specific examples of how you contributed to team goals and supported your colleagues, as this will demonstrate your alignment with their collaborative culture.
