MyAviva Propositions Lead

Do you love shaping digital experiences that truly make a difference for customers? Are you someone who thrives on collaboration, innovation, and turning ideas into impactful propositions? This role could suit someone with experience leading digital propositions, ready for a step up, or keen to bring their expertise in customer engagement to a flagship platform.

A bit about the job

You’ll lead the development and delivery of our Aviva Score proposition and help to drive proposition alignment and development within MyAviva. This role exists to create meaningful propositions that help customers manage their Wealth, Health, and Home needs. You’ll work across Digital, Data, and Marketing teams, collaborating with senior leaders to shape and implement strategies that drive engagement and deliver measurable outcomes. Your focus will be to define the future of Aviva Score as our flagship One Aviva proposition, ensuring compliance and optimising campaigns. You will also consider how our existing propositions can combine more seamlessly to create a brilliant experience for customers that meets their needs today and in the future.

Skills and experience we’re looking for:

• Proven experience shaping and delivering propositions with a strong digital and customer engagement focus.
• Ability to think strategically and innovatively, creating future proposition experiences and new ways of working.
• Skilled at storytelling and simplifying complex ideas, with excellent communication and collaboration skills to influence senior stakeholders.
• Strong commercial mindset with experience building business cases and using data-driven analysis to measure impact.
• Experience managing third-party partnerships and driving priorities in a fast-paced environment.

What you’ll get for this role:

• London salary circa £85,000 and National circa £75,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 12% of annual salary. Actual amount depends on performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further – up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please give Harjot Kaur a call on 07353 138456 or send an email to harjot.kaur@aviva.com.