Motor Claims Liability Investigator

Starting salary between £25,100 to £28,500 (depending on hours, skills and experience) plus additional benefits.

Our standard full time contracts are for 35 hours per week (with options for part time working). However, we may offer the option for a 40 hour contract which has an enhanced salary of up to £32,571.43.

We currently have fantastic opportunities to join Aviva's Motor Claims Liability Investigation Team! If you enjoy working in a fast-paced environment and feel you have a wealth of customer service experience and drive to achieve excellent outcomes - we would love to hear from you!

A bit about the job:

• As a Motor Claims Liability Investigator, you will be responsible for gathering all the correct and relevant information, liaising with our customers and parties involved in the claim including our suppliers to achieve the best settlement outcomes for our customers and business.
• Your success will impact Aviva's success in the market when it comes to indemnity spend and becoming market leading.

Skills and experience we're looking for:

• Possess a persuasive, strong and confident customer service.
• The ability to work in teams and collaborate with others.
• Self-motivated to complete investigations, obtain evidence to defend our liability stance, an ability to handle difficult calls with both customers and third parties while working under pressure.
• Basic computer, literacy, numeracy skills.

What you'll get for this role:

• Starting salary between £25,100 to £28,500 based on a 35 hour week or pro rata up to £32,571.43 if you prefer a 40 hour week (depending on location, skills, experience, and qualifications).
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer's leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone. We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

Our people agree that we offer a great company culture and outstanding employee experience. In fact, we're actually an officially certified Great Place to Work.

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to Viktoria David-Vida.