At a Glance
- Tasks: Support customers through their motor claims journey and provide timely updates.
- Company: Join Aviva, a leading insurance company with a focus on customer care.
- Benefits: Competitive salary, generous holiday, flexible working, and bonus opportunities.
- Other info: Inclusive culture with opportunities for personal growth and community involvement.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong multitasking abilities and a passion for outstanding customer service.
The predicted salary is between 26700 - 29650 € per year.
Your role will be to support our customers through the journey of making a motor claim. You could be taking the First Notification of Loss, gathering the right and relevant information to create a new claim, or you could be supporting them with provision of a replacement vehicle or providing an update on their vehicle repairs. Across Aviva Zero, you need to work proactively to ensure we minimise the inconvenience to our customers' daily lives. You will need to juggle multiple tasks at pace, utilising a range of digital systems, and be comfortable making quick decisions to get the right outcome for our customers.
We support smart working. Once you’ve completed your training and your leader confirms you’ll be able to move to a hybrid working pattern, spending 50% of your time in the office and 50% working from home. Our standard full-time week is 35 hours, with part-time options available (minimum 21 hours over 3 days). These permanent positions involve working within our opening hours of 8:00am to 6:00pm, primarily Saturday and Sunday, with a weekday lieu day.
Skills and experience we're looking for:
- Ability to work at pace, handling multiple tasks and prioritising effectively
- A supportive team player who’s eager to learn
- A passion for delivering outstanding customer service and taking pride in high-quality work
- Someone who embraces change and enjoys sharing ideas to improve our customers’ experience
- Strong IT skills with experience using digital systems
What you’ll get for this role:
- Starting salary between £26,700 - £29,650 (depending on hours, skills and experience) plus additional benefits.
- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Aviva-funded Private Medical Benefit to help you get expert support when you need it.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Please note this job role is not sponsorable under the Home Office points based system.
Aviva is for everyone. We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Motor Claims Handler employer: Aviva
Aviva is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where flexibility and smart working are encouraged. With competitive salaries, generous benefits including a robust pension scheme, and opportunities for personal growth through training and volunteering, Aviva fosters an environment where you can thrive both professionally and personally. Join us in making a meaningful impact while enjoying a balanced work-life experience in a dynamic team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler
✨Tip Number 1
Get to know the company! Research Aviva and understand their values, especially around customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your multitasking skills! Since the role involves juggling multiple tasks, try simulating this in your daily life. Whether it’s managing your time effectively or using digital tools, showing you can handle pressure will impress potential employers.
✨Tip Number 3
Be ready to share your ideas! Aviva values innovation and improvement, so think about how you can contribute to enhancing customer experiences. Prepare examples of how you've done this in the past or brainstorm new ideas to discuss in your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and tech-savvy, which are key traits for a Motor Claims Handler. Don’t hesitate – get your application in today!
We think you need these skills to ace Motor Claims Handler
Some tips for your application 🫡
Show Your Customer Service Passion:When you're writing your application, make sure to highlight your passion for delivering outstanding customer service. Share examples of how you've gone the extra mile for customers in the past – it really shows us that you care!
Be Clear and Concise:We love a well-structured application! Keep your writing clear and to the point. Use bullet points if you need to, and make sure to address all the key skills mentioned in the job description. This helps us see how you fit the role at a glance.
Embrace Change and Share Ideas:Let us know how you embrace change and contribute ideas to improve processes. We’re looking for team players who are eager to learn and adapt, so don’t be shy about sharing your thoughts on how you can enhance our customers' experience!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll get all the info you need right there. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Aviva
✨Know the Role Inside Out
Before your interview, make sure you understand what a Motor Claims Handler does. Familiarise yourself with the key responsibilities like taking the First Notification of Loss and supporting customers with their claims. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this will demonstrate your passion for high-quality work.
✨Demonstrate Your IT Proficiency
You'll be using various digital systems, so it's crucial to highlight your IT skills during the interview. If you have experience with specific software or tools, mention them. You could even prepare to discuss how you've used technology to improve processes or enhance customer experiences in previous roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to juggle multiple tasks and make quick decisions. Practice responding to hypothetical situations related to motor claims, such as how you'd prioritise tasks when dealing with several customers at once. This will help you showcase your problem-solving skills and ability to work at pace.
