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- Tasks: Handle large property claims while providing excellent customer service.
- Company: Join Aviva, a leading insurer committed to supporting its employees.
- Benefits: Enjoy flexible working hours, a company car, and generous holiday allowances.
- Why this job: Make a real difference in customers' lives while growing your career in a supportive environment.
- Qualifications: Experience with high-value claims and a Cert CII or CILA qualification preferred.
- Other info: Remote work with travel across the South-East; inclusive culture welcoming diverse applicants.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking to elevate your career while having more time to connect with your customers? Aviva is offering an exciting opportunity for a dedicated Loss Adjuster to join our team. In this role, you\’ll handle large property claims and enjoy the benefits of working directly with a leading insurer.
Here at Aviva, we are currently in the market for a or Loss Adjuster a home based position, visiting our customers in the South-East area. Post codes for the area:BN, TN, CT, ME, RH, DA.Therefore, to be considered, you must have a full UK driving license and reside in this region, as completing customer visits will an integral part of your role!
Your role will also involve reasonable travel across the UK and flexible working that may also include evenings and weekends.
A bit about the job:
You will be responsible for providing a customer-focused and cost-effective service by handling property claims frominstruction to completion, ensuring all claims are managed within agreed financial authority limits. Your role will be based from home and will involve reasonable travel across the UK to meet the needs of our customers. Youll embrace flexible working hours, including evenings and weekends, to provide the best service possible. We also provide a car for your travel.
Skills and experience were looking for:
As part of Avivas Major Complex Claims team, were excited to welcome an experienced insurance professional with a passion for handling high-value and complex property claims.
- High-Value Claims Experience:Ideally, you have experience with claims around £100,000, but were happy to consider those with experience over £50,000.
- Professional Growth: A minimum qualification of Cert CII or CILA is required, and if youre aiming for Dip CII, thats fantastic! But dont worry, its not a must.
- Technical Know-How:Your deep understanding of insurance principles, subrogation, underwriting practices, and ABI report writing will be highly valued.
- Building Practices Insight:Knowledge of building practices and regulations for property reinstatements and tendering processes is a big plus.
- Customer Focus:You have a proven track record of managing claims from cradle to grave, always keeping customer satisfaction at the forefront.
Were looking for someone whos passionate about making a difference. If this sounds like you, wed love to hear from you! Apply now and join our supportive and dynamic team at Aviva.
What youll get for this role:
Our purpose – with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
- Salary based on experience plus excellent benefits package including a company car
- Bonus opportunity dependant on your performance and Avivas.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
- Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
- Brilliantly supportive policies including parental and carers leave
- Flexible benefits to suit you, including sustainability options such as cycle to work
- Make a difference, be part of ourAviva Communitiesand use your 3 paid volunteering days to help others
- We take your wellbeing seriously with lots of support and tools
Take a lookto learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
Were inclusive andwelcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a lookhere
We interview every disabled applicant who meets the minimum criteria for the job. Once youve applied, please send us an email stating that you have a disclosed disability, and well interview you.
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Loss Adjuster - South East employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Adjuster - South East
✨Tip Number 1
Familiarise yourself with the specific postcodes mentioned in the job description. Understanding the geographical area will not only help you during customer visits but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with current or former Loss Adjusters, especially those who have worked with Aviva or in the South East region. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Brush up on your knowledge of high-value claims and building practices. Being able to discuss these topics confidently will show that you are well-prepared and knowledgeable about the complexities of the role.
✨Tip Number 4
Prepare to discuss your customer service approach in detail. Since this role emphasises customer satisfaction, having specific examples ready will highlight your experience and dedication to providing excellent service.
We think you need these skills to ace Loss Adjuster - South East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with high-value claims, particularly those around £100,000. Include specific examples of how you've managed complex property claims from start to finish.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of insurance principles. Mention your qualifications, such as Cert CII or CILA, and how they align with the role at Aviva.
Showcase Relevant Skills: Emphasise your technical know-how in underwriting practices and ABI report writing. Highlight any knowledge of building practices and regulations that would be beneficial for the role.
Demonstrate Flexibility: Since the role involves flexible working hours, mention your willingness to work evenings and weekends. This shows that you are adaptable and committed to providing excellent service to customers.
How to prepare for a job interview at Aviva
✨Know Your Claims
Familiarise yourself with high-value claims, especially those around £100,000. Be prepared to discuss your experience in handling complex property claims and how you managed them from start to finish.
✨Demonstrate Customer Focus
Showcase your commitment to customer satisfaction. Prepare examples of how you've prioritised customer needs in previous roles, particularly in challenging situations.
✨Understand the Technical Aspects
Brush up on your knowledge of insurance principles, subrogation, and underwriting practices. Being able to discuss these topics confidently will demonstrate your technical know-how.
✨Highlight Flexibility and Travel Readiness
Since the role involves reasonable travel across the UK and flexible working hours, be ready to discuss your availability for evening and weekend work, as well as your willingness to travel within the South-East area.
