At a Glance
- Tasks: Handle large property claims and provide exceptional customer service.
- Company: Join Aviva, a leading insurer with a supportive culture.
- Benefits: Competitive salary, company car, generous pension, and 29 days holiday.
- Other info: Inclusive workplace with opportunities for professional growth and community involvement.
- Why this job: Make a real difference while enjoying flexible working hours.
- Qualifications: Experience in high-value claims and a passion for customer satisfaction.
The predicted salary is between 36000 - 60000 € per year.
Are you looking to elevate your career while having more time to connect with your customers? Aviva is offering an exciting opportunity for a dedicated Loss Adjuster to join our team. In this role, you\'ll handle large property claims and enjoy the benefits of working directly with a leading insurer. Here at Aviva, we are currently in the market for a or Loss Adjuster – a home based position, visiting our customers in the Norwich area. Therefore, to be considered, you must have a full UK driving license and reside in this region, as completing customer visits will an integral part of your role! A bit about the job: You will be responsible for providing a customer-focused and cost-effective service by handling property claims from instruction to completion, ensuring all claims are managed within agreed financial authority limits. Your role will be based from home and will involve reasonable travel across the UK to meet the needs of our customers. You’ll embrace flexible working hours, including evenings and weekends, to provide the best service possible. We also provide a car for your travel. Skills and experience we’re looking for: As part of Aviva’s Major Complex Claims team, we’re excited to welcome an experienced insurance professional with a passion for handling high-value and complex property claims. High-Value Claims Experience: Ideally, you have experience with claims around £100,000, but we’re happy to consider those with experience over £50,000. Professional Growth: A minimum qualification of Cert CII or CILA is required, and if you’re aiming for Dip CII, that’s fantastic! But don’t worry, it’s not a must. Technical Know-How: Your deep understanding of insurance principles, subrogation, underwriting practices, and ABI report writing will be highly valued. Building Practices Insight: Knowledge of building practices and regulations for property reinstatements and tendering processes is a big plus. Customer Focus: You have a proven track record of managing claims from cradle to grave, always keeping customer satisfaction at the forefront. We’re looking for someone who’s passionate about making a difference. If this sounds like you, we’d love to hear from you! Apply now and join our supportive and dynamic team at Aviva. What you’ll get for this role: Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Salary based on experience plus excellent benefits package including a company car Bonus opportunity dependant on your performance and Aviva’s. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer’s leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We’re inclusive and – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to
Loss Adjuster - Norwich in Hemsby employer: Aviva
Aviva is an exceptional employer that prioritises employee growth and well-being, offering a supportive work culture where flexibility and customer connection are at the forefront. As a Loss Adjuster in Norwich, you'll enjoy a competitive salary, generous benefits including a company car, and opportunities for professional development, all while making a meaningful impact in the lives of our customers. Join us to be part of a dynamic team that values inclusivity and encourages you to thrive both personally and professionally.
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Loss Adjuster - Norwich in Hemsby
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know someone at Aviva. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of high-value claims and customer service. Be ready to share specific examples from your experience that showcase your skills and passion for the role.
✨Tip Number 3
Show your enthusiasm for the company! Research Aviva’s values and recent initiatives, and be sure to mention how you align with their mission during your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Aviva.
We think you need these skills to ace Loss Adjuster - Norwich in Hemsby
High-Value Claims Experience
Cert CII or CILA Qualification
Deep Understanding of Insurance Principles
Subrogation Knowledge
Underwriting Practices
ABI Report Writing
Knowledge of Building Practices and Regulations
Tendering Processes
Customer Focus
Claims Management from Cradle to Grave
Excellent Communication Skills
Problem-Solving Skills
Full UK Driving License
Flexibility in Working Hours
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your high-value claims experience and any relevant qualifications like Cert CII or CILA. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Loss Adjuster role and how your customer-focused approach aligns with our values at Aviva. Keep it engaging and personal – we love a good story!
Showcase Your Technical Know-How:Don’t forget to mention your understanding of insurance principles, underwriting practices, and building regulations. This is crucial for the role, so make sure we know you’ve got the technical chops to handle complex property claims.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s quick and easy, and it helps us keep track of all applications. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Aviva
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of high-value claims, especially those around £100,000. Be ready to discuss your past experiences in handling complex property claims and how you ensured customer satisfaction throughout the process.
✨Showcase Your Customer Focus
Prepare examples that highlight your customer-centric approach. Think about times when you went above and beyond for a client or resolved a challenging situation. This will demonstrate your commitment to providing excellent service, which is key for this role.
✨Understand the Technical Side
Familiarise yourself with insurance principles, subrogation, and underwriting practices. Being able to speak confidently about these topics will show that you have the technical know-how Aviva is looking for in a Loss Adjuster.
✨Be Ready for Flexibility Questions
Since the role involves flexible working hours, be prepared to discuss your availability and how you can adapt to meet customer needs. Highlight any previous experience you have with flexible working arrangements to show you're a good fit for their dynamic environment.