Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with property claims from start to finish while working from home.
- Company: Join Aviva, a leading insurance company known for its inclusive culture and employee support.
- Benefits: Enjoy flexible hours, a company car, generous holidays, and discounts on Aviva products.
- Why this job: Make a real impact by providing excellent customer service in a supportive environment.
- Qualifications: Must have a full UK driving license and relevant claims experience; Cert CII or CILA preferred.
- Other info: Flexible working options available, including part-time roles and job shares.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Loss Adjuster – Norwich at Aviva. This home-based role involves visiting customers in the Norwich area. To be considered, you must have a full UK driving license and reside in the region, as customer visits are an integral part of the role.
Responsibilities
- Provide a customer-focused and cost-effective service by handling property claims from instruction to completion, ensuring claims stay within agreed financial authority.
- Work from home with reasonable travel across the UK to meet customer needs; flexible working hours, including evenings and weekends; a company car is provided for travel.
Skills and experience
- High-Value Claims Experience: ideally claims around £100,000, with consideration for claims over £50,000.
- Qualifications: minimum Cert CII or CILA; Dip CII is welcome but not required.
- Technical Know-How: solid understanding of insurance principles, subrogation, underwriting practices, and ABI report writing.
- Building Practices Insight: knowledge of building practices and regulations for property reinstatements and tendering is a plus.
- Customer Focus: track record of managing claims from cradle to grave with strong customer satisfaction.
Benefits
- Salary based on experience plus benefits including a company car
- Bonus opportunity dependent on performance and Aviva’s performance
- Generous pension scheme – Aviva will contribute up to 14%, depending on your contributions
- 29 days holiday plus bank holidays; option to buy or sell up to 5 days
- Discounts on Aviva products (up to 40%) and retailer discounts
- Up to £1,200 of free Aviva shares per year through the Matching Share Plan and Save As You Earn
- Parental and carer’s leave; flexible benefits including cycle-to-work
- 3 paid volunteering days
- Wellbeing support and resources
Aviva is inclusive and welcomes applicants from all backgrounds and experiences. Flexible working options, including part-time and job shares, are considered. Most colleagues work a smart-working pattern with time in the office and flexibility to support customers.
We interview every disabled applicant who meets the minimum criteria for the job. If you have a disclosed disability, please email vivien.gergaly@aviva.com after applying and we’ll arrange an interview.
We’d love it if you could submit your application online. If you require an alternative method of applying, please email vivien.gergaly@aviva.com
Seniority level
- Associate
Employment type
- Full-time
Job function
- Other
Industries
- Insurance
#J-18808-Ljbffr
Loss Adjuster - Norwich employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Adjuster - Norwich
✨Tip Number 1
Familiarise yourself with the local area of Norwich. Understanding the community and its specific needs can help you connect better with customers during your visits, showcasing your commitment to providing excellent service.
✨Tip Number 2
Brush up on your knowledge of high-value claims, particularly those around £100,000. Being able to discuss your experience and understanding of such claims confidently will set you apart from other candidates.
✨Tip Number 3
Network with professionals in the insurance industry, especially those who have experience as loss adjusters. They can provide valuable insights and may even refer you to opportunities within Aviva.
✨Tip Number 4
Prepare to discuss your customer service approach in detail. Highlight specific examples where you've successfully managed claims and ensured customer satisfaction, as this is a key aspect of the role.
We think you need these skills to ace Loss Adjuster - Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in handling high-value claims. Include specific examples that demonstrate your customer focus and technical know-how in insurance principles.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Loss Adjuster role. Emphasise your understanding of building practices and your ability to manage claims effectively from start to finish.
Highlight Qualifications: Clearly state your qualifications, such as Cert CII or CILA, and mention any additional certifications like Dip CII. This will show that you meet the minimum requirements for the position.
Showcase Customer Satisfaction: Include examples in your application that demonstrate your track record of managing claims with strong customer satisfaction. This is crucial for a role that focuses on providing a customer-centric service.
How to prepare for a job interview at Aviva
✨Know Your Claims
Familiarise yourself with high-value claims, especially those around £100,000. Be prepared to discuss your experience managing such claims and how you ensured customer satisfaction throughout the process.
✨Understand Insurance Principles
Brush up on your knowledge of insurance principles, subrogation, and underwriting practices. Being able to articulate these concepts will demonstrate your technical know-how and suitability for the role.
✨Showcase Customer Focus
Prepare examples that highlight your customer-focused approach. Discuss specific instances where you managed claims from start to finish, ensuring a positive experience for the customer.
✨Be Ready for Practical Questions
Expect questions related to building practices and regulations. Having insights into property reinstatements and tendering will set you apart, so be ready to share your knowledge in this area.
