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Loss Adjuster in Perth, Perthshire
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Aviva
Loss Adjuster in Perth, Perthshire

Loss Adjuster in Perth, Perthshire

Perth Full-Time 29000 - 38000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage household claims and coordinate with stakeholders to ensure timely resolutions.
  • Company: Join Aviva, a leading insurance provider dedicated to making a difference in people's lives.
  • Benefits: Enjoy a competitive salary, generous holidays, and flexible working options.
  • Why this job: Make a real impact by helping rebuild homes and restoring peace of mind for customers.
  • Qualifications: Experience in residential property insurance and strong communication skills are essential.
  • Other info: We embrace diversity and encourage applications from all backgrounds.

The predicted salary is between 29000 - 38000 £ per year.

Locations: Glasgow, Perth, Norwich, Birmingham, York, Sheffield, Leeds, Bristol, Eastleigh, Manchester, London
Are you someone who thrives on delivering exceptional customer service while balancing cost effectiveness? Do you love co-ordinating several stakeholders and communicating effectively to ensure proactive management of claims? Due to continued growth, were looking for Desk based Loss Adjuster to join our specialist team. This is more than just a desk-based role its a chance to make a real difference to peoples lives when they need it most.
About the Role
As a Desk based Loss Adjuster, youll be at the heart of our response to building-related damage caused by escape of water, fire, flood, or Impact etc acting as claim owner for customers and suppliers. Youll manage household claims up to £50,000, taking full ownership from instruction through to settlement. This is a role that requires both technical acumen and empathy balancing cost-effective solutions with exceptional customer care.
Youll be part of a close-knit team, working virtually but collaboratively, supported by field-based colleagues (acting as your eyes on site) and a trusted supplier network. Your ability to interpret scope of works, building pathology, and coordinate multiple stakeholders will be key to delivering timely, high-quality outcomes.
Why This Role Matters
This isnt just about processing claims its about rebuilding homes and restoring peace of mind. Your technical knowledge and decision-making will directly influence the speed, quality, and cost of reinstatement. Managing claims of this scale comes with significant responsibility, and your expertise will ensure we deliver fair, accurate, and customer-focused solutions every time.
What Were Looking For
Exceptional empathy and communication skills; including delivering difficult news with sensitivity and maintaining strong customer relationships
In depth expertise in the Residential (Home) property insurance sector, ideally in a loss adjusting, contractor management or technical claims role managing Flood, Escape of water (EOW) and fire damage alongside health and safety and industry specific regulations.
Strong understanding of building pathology and reinstatement techniques including Knowledge of building standards, materials, and mitigation practices inc. BDMA qualification (desirable but not essential)
Ability to interpret and where appropriate challenge scopes and of schedule works using photos, video, and remote tools
Ability to project manage claims ensuring a proactive approach to file management (including confident stakeholder management of customers, contractors, DR&R, and other suppliers
What Youll Bring
A passion for helping people and solving problems
A proactive, solution-focused mindset
The confidence to make decisions and stand by them
A collaborative approach and willingness to share knowledge within a team
A desire to grow your technical expertise and contribute to a high-performing team
What youll get for this role:
Our purpose – with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
Starting salary £34,000 – £45,000 (dependent on skills, experience, and location)
Bonus opportunity – 8% of annual salary Actual amount depends on your performance and Avivas.
Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
29 days holidays plus bank holidays, and you can choose to buy or sell up to 5 days
Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
Brilliantly supportive policies including parental and carers leave
Flexible benefits to suit you, including sustainability options such as cycle to work
Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
We take your wellbeing seriously with lots of support and tools
Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.
Aviva is for everyone:
Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you dont, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

Loss Adjuster in Perth, Perthshire employer: Aviva

At Aviva, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that empowers our employees to make a real difference in people's lives. As a Desk-based Loss Adjuster in Perth, you'll enjoy competitive salaries, generous benefits including a robust pension scheme and flexible working options, as well as opportunities for personal and professional growth within a close-knit team dedicated to delivering outstanding customer service. Join us and be part of a company that values empathy, innovation, and community involvement.
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Contact Detail:

Aviva Recruiting Team

View Aviva Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Loss Adjuster in Perth, Perthshire

✨Tip Number 1

Familiarise yourself with the key aspects of loss adjusting, particularly in relation to residential property insurance. Understanding the nuances of claims management for water, fire, and flood damage will give you a significant edge during interviews.

✨Tip Number 2

Network with professionals in the insurance and loss adjusting sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.

✨Tip Number 3

Demonstrate your empathy and communication skills in any interactions you have with potential employers. Practice articulating how you would handle difficult conversations with clients, as this is a crucial part of the role.

✨Tip Number 4

Stay updated on building standards and mitigation practices. Having current knowledge will not only help you in interviews but also show your commitment to professional development in the field of loss adjusting.

We think you need these skills to ace Loss Adjuster in Perth, Perthshire

Exceptional Empathy
Strong Communication Skills
Customer Relationship Management
Technical Knowledge in Residential Property Insurance
Loss Adjusting Expertise
Contractor Management
Understanding of Building Pathology
Reinstatement Techniques
Knowledge of Health and Safety Regulations
Ability to Interpret Scopes of Work
Proactive File Management
Stakeholder Management
Problem-Solving Skills
Project Management
Collaboration and Teamwork

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in the residential property insurance sector, particularly in loss adjusting or claims management. Use specific examples that demonstrate your technical knowledge and empathy in customer service.

Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people and solving problems. Mention how your proactive mindset and collaborative approach align with the company's values and the role's requirements.

Showcase Your Technical Skills: Detail your understanding of building pathology, reinstatement techniques, and any relevant qualifications like BDMA. Highlight your ability to interpret scopes of work and manage multiple stakeholders effectively.

Prepare for Potential Questions: Anticipate questions related to handling difficult customer situations and managing claims. Prepare examples that showcase your decision-making skills and ability to maintain strong relationships with customers and contractors.

How to prepare for a job interview at Aviva

✨Showcase Your Empathy

As a Loss Adjuster, you'll need to demonstrate exceptional empathy. Prepare examples of how you've handled difficult conversations or provided support to customers in challenging situations. This will show your ability to connect with clients and manage sensitive issues effectively.

✨Highlight Your Technical Knowledge

Make sure to discuss your expertise in the residential property insurance sector. Be ready to talk about your experience with claims related to fire, flood, and escape of water. Familiarise yourself with building pathology and reinstatement techniques, as this knowledge is crucial for the role.

✨Demonstrate Stakeholder Management Skills

The role requires coordinating multiple stakeholders. Prepare to discuss instances where you've successfully managed relationships with customers, contractors, and suppliers. Highlight your project management skills and how you ensure proactive communication throughout the claims process.

✨Prepare for Scenario-Based Questions

Expect scenario-based questions that assess your decision-making and problem-solving abilities. Think of specific situations where you had to make tough calls or navigate complex claims. This will help interviewers gauge your critical thinking and ability to handle real-life challenges.

Loss Adjuster in Perth, Perthshire
Aviva

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  • Loss Adjuster in Perth, Perthshire

    Perth
    Full-Time
    29000 - 38000 £ / year (est.)

    Application deadline: 2027-09-13

  • A

    Aviva

    View Aviva Profile
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