At a Glance
- Tasks: Handle large property claims with a focus on customer satisfaction and cost-effectiveness.
- Company: Join Aviva, a leading insurer dedicated to making a difference in people's lives.
- Benefits: Enjoy flexible working hours, a company car, and a generous benefits package including discounts and shares.
- Why this job: Be part of a supportive team that values your growth and offers opportunities for professional development.
- Qualifications: Experience with high-value claims and a minimum qualification of Cert CII or CILA is preferred.
- Other info: This is a home-based role requiring travel in Hampshire and Sussex; flexible working options available.
The predicted salary is between 36000 - 60000 £ per year.
Are you looking to elevate your career while having more time to connect with your customers? Aviva is offering an exciting opportunity for a dedicated Loss Adjuster to join our team. In this role, you'll handle large property claims and enjoy the benefits of working directly with a leading insurer.
Here at Aviva, we are currently in the market for a Loss Adjuster in a home-based position, visiting our customers in Hampshire and Sussex. Therefore, to be considered, you must have a full UK driving license and reside in this region, as completing customer visits will be an integral part of your role!
A bit about the job:
- You will be responsible for providing a customer-focused and cost-effective service by handling property claims from instruction to completion, ensuring all claims are managed within agreed financial authority limits.
- Your role will be based from home and will involve reasonable travel across the UK to meet the needs of our customers.
- You’ll embrace flexible working hours, including evenings and weekends, to provide the best service possible.
- We also provide a car for your travel.
Skills and experience we're looking for:
- As part of Aviva's Major Complex Claims team, we're excited to welcome an experienced insurance professional with a passion for handling high-value and complex property claims.
- High-Value Claims Experience: Ideally, you have experience with claims around £100,000, but we're happy to consider those with experience over £50,000.
- Professional Growth: A minimum qualification of Cert CII or CILA is required, and if you're aiming for Dip CII, that's fantastic! But don't worry, it's not a must.
- Technical Know-How: Your deep understanding of insurance principles, subrogation, underwriting practices, and ABI report writing will be highly valued.
- Building Practices Insight: Knowledge of building practices and regulations for property reinstatements and tendering processes is a big plus.
- Customer Focus: You have a proven track record of managing claims from cradle to grave, always keeping customer satisfaction at the forefront.
We're looking for someone who's passionate about making a difference. If this sounds like you, we'd love to hear from you! Apply now and join our supportive and dynamic team at Aviva.
What you'll get for this role:
- Salary based on experience plus excellent benefits package including a company car.
- Bonus opportunity dependent on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carers leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone: We're inclusive and welcome everyone; we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working, spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Adjuster
✨Tip Number 1
Familiarise yourself with the specific requirements of handling high-value claims, especially those around £100,000. Highlight any relevant experience you have in your discussions or interviews, as this will demonstrate your capability to manage complex cases.
✨Tip Number 2
Make sure to showcase your customer service skills during the application process. Since the role is heavily customer-focused, sharing examples of how you've successfully managed client relationships and resolved issues will set you apart.
✨Tip Number 3
Network with professionals in the insurance industry, particularly those who work in loss adjusting or property claims. Engaging with others in the field can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 4
Research Aviva's company culture and values. Understanding their commitment to customer satisfaction and employee wellbeing will help you align your responses during interviews, showing that you're a great fit for their team.
We think you need these skills to ace Loss Adjuster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with high-value claims, particularly those around £100,000. Include specific examples of how you've managed complex property claims from start to finish.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of insurance principles. Mention your qualifications, such as Cert CII or CILA, and how they relate to the role of a Loss Adjuster.
Showcase Relevant Skills: Emphasise your technical know-how in underwriting practices and ABI report writing. Highlight any knowledge you have of building practices and regulations, as this will be beneficial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. A well-presented application reflects your attention to detail, which is crucial in the role of a Loss Adjuster.
How to prepare for a job interview at Aviva
✨Showcase Your Claims Experience
Be prepared to discuss your experience with high-value claims, especially those around £100,000. Highlight specific cases where you successfully managed complex property claims from start to finish, demonstrating your customer-focused approach.
✨Understand the Role's Requirements
Familiarise yourself with the key responsibilities of a Loss Adjuster at Aviva. Emphasise your ability to handle claims within financial authority limits and your willingness to embrace flexible working hours, including evenings and weekends.
✨Demonstrate Technical Knowledge
Brush up on your understanding of insurance principles, subrogation, and underwriting practices. Be ready to discuss how your technical know-how can contribute to effective claim management and customer satisfaction.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the team dynamics, company culture, and opportunities for professional growth. This shows your genuine interest in the role and helps you assess if Aviva is the right fit for you.