Product Manager – AI Knowledge Management
Location: Bristol, Norwich or London
Salary: Regional: Circa 90k / London: Circa 100k
This is a great job for someone who is passionate about customer experience and excited by the opportunities AI can create. You'll bring experience from product, knowledge, data or technology disciplines and enjoy shaping how information, AI and digital capabilities come together to deliver great customer outcomes.
A bit about the job:
We're building an AI-powered Virtual Assistant that helps customers get the support they need quickly and easily across our digital channels. As our AI Knowledge Management Product Manager, you'll shape how the Virtual Assistant finds, retrieves and uses information to deliver accurate, trusted and relevant responses.
You’ll define and maintain the Virtual Assistant Knowledge Management vision, strategy and roadmap, ensuring it supports customer needs and business priorities. Working across customer experience, technology, data and AI teams, you’ll identify and optimise knowledge sources, evolve how knowledge is organised, orchestrated and retrieved, and establish measures that monitor and continuously improve response quality and effectiveness.
Your work will help create seamless customer journeys, maintain strong governance and control, and drive continuous improvements that maximise the value delivered by AI.
Skills and experience we’re looking for:
- Significant experience leading complex digital, AI, data or customer experience products, with accountability for strategy, roadmap and measurable business outcomes.
- Strong leadership and stakeholder management skills, with the ability to influence senior leaders and align multiple teams around a shared vision.
- Proven experience defining and delivering product strategies within large, complex organisations, balancing customer needs, commercial priorities and technical considerations.
- Strong understanding of AI-enabled products, knowledge management, information architecture, data ecosystems or information retrieval approaches, including governance, quality and risk management.
- Experience using customer insight, performance data and experimentation to drive prioritisation, investment decisions and continuous improvement.
Whatyou’llget for this role:
Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.And one of the ways we live up to that promiseisby investing in you.We have so much to offer when it comes to being an Aviva colleague.
- Startingsalary Regional: Circa 90k / London: Circa 100k (depending on location, skills, experience, and qualifications)
- Bonus opportunity 12% – actual amount depends on your performance and Aviva’s
- Generous pension scheme e.g. if you put in 8%, Aviva adds 14% in.
- 29 daysholiday plus bank holidays,and you can choosetobuyorsell up to 5days
- Aviva-funded Private Medical Benefit to help you get expert support when you need it
- Make your money go further -Up to 40%discountonAviva products , and other retailer discounts
- Up to £1,200 of free Aviva shares per year through ourMatching Share Plan and share in the success of Aviva with ourSave As You Earn scheme
- Brilliantlysupportive policies including parentalandcarer’s leave
- Flexible benefits to suit you, includingsustainability options such as cycle to work
- Make a difference,be part of our Aviva Communities and useyour3paid volunteering daysto help others
- We take yourwellbeing seriously withlots of support and tools
Take a lookto learn more.Put a salary into this calculator to see what yourtotal Aviva Rewardcould be.
Aviva is for everyone:
We’reinclusive and welcome everyone– we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if youdon’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spendingat least50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a lookhere
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Product Manager – AI Knowledge Management in London employer: Aviva
Aviva is an excellent employer for a Senior Business Analyst, offering a dynamic hybrid working environment in Bristol or York. With a strong focus on employee growth and flexible working arrangements, Aviva fosters a collaborative culture that empowers individuals to thrive while contributing to significant transformation programmes in Third Party Risk Management. The company provides competitive benefits and the opportunity to engage in meaningful projects that drive real impact across multiple markets.
