At a Glance
- Tasks: Support customers through the claims process and negotiate excellent outcomes.
- Company: Join Aviva’s award-winning Motor Claims Team in a fast-paced environment.
- Benefits: Starting salary up to £28,500, generous pension, and 25 days holiday.
- Other info: Full training provided, with opportunities for part-time work and career growth.
- Why this job: Make a real difference by helping others while developing your customer service skills.
- Qualifications: Ambitious, empathetic, and able to thrive in a dynamic setting.
The predicted salary is between 25100 - 28500 £ per year.
Starting salary between £25,100 and £28,500 (depending on hours, skills and experience) plus additional benefits.
Our standard full‑time contracts are for 35 hours per week (with options for part‑time working). We also offer the option for a 40‑hour contract following your Team Leader's approval.
Due to the nature of this role, we will require full‑time training in our office for approximately 6 weeks.
Shift pattern: Vary between 08:00 am – 08:00 pm Monday – Sunday (1 late shift per week, Saturday or Sunday rotation every 7 weeks with a lieu day during the week).
We currently have fantastic opportunities to join Aviva’s award‑winning Motor Claims Team! If you enjoy working in a fast‑paced environment, have an empathetic customer service style with an aptitude for sales, we would love to hear from you.
A bit about the job: As part of the Third‑Party Capture Motor Claims team you will support Third Parties through making a claim when our own customer was at fault for the incident. You may contact them to articulate the benefits of using Aviva’s services, such as our repair network, or deal with queries they have during the process, building instant rapport and negotiating excellent outcomes.
Skills and experience we're looking for:
- Ambitious personality, with a ‘can‑do’ attitude
- Ability to work in a fast‑paced environment, multi‑tasking and prioritising responsibilities
- Passionate about delivering excellent customer service
- Ability to identify what matters to Third Parties and confidence in sharing this with your team
- Effective telephony skills, with the ability to negotiate, handle objections and achieve excellent outcomes
What you’ll get for this role:
Starting salary between £25,100 and £28,500 based on a 35‑hour week, or pro‑rated up to £32,570 if you prefer a 40‑hour week, depending on location, skills, experience and qualifications.
Generous pension scheme – Aviva will contribute up to 14% of your pension allowance.
25 days holiday plus...
Motor Claims Handler - Third Party Team in London employer: Aviva
Aviva is an exceptional employer, offering a dynamic work environment where employees can thrive in their roles as Motor Claims Handlers. With a strong focus on employee development, competitive salaries, and a generous benefits package, including a robust pension scheme and ample holiday allowance, Aviva fosters a culture of support and growth. Located in a vibrant area, the company promotes a healthy work-life balance with flexible working options, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Claims Handler - Third Party Team in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Aviva. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Motor Claims Handler - Third Party Team in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Aviva.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Aviva's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Aviva
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Aviva.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Aviva will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Aviva employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
