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- Tasks: Support customers through the claims process and negotiate excellent outcomes.
- Company: Join Aviva’s award-winning Motor Claims Team in a fast-paced environment.
- Benefits: Starting salary up to £28,500, generous pension, and 25 days holiday.
- Why this job: Make a real difference by helping others while developing your customer service skills.
- Qualifications: Ambitious, empathetic, and able to thrive in a dynamic setting.
- Other info: Full training provided, with opportunities for part-time work and career growth.
The predicted salary is between 25100 - 28500 £ per year.
Starting salary between £25,100 and £28,500 (depending on hours, skills and experience) plus additional benefits.
Our standard full‑time contracts are for 35 hours per week (with options for part‑time working). We also offer the option for a 40‑hour contract following your Team Leader's approval.
Due to the nature of this role, we will require full‑time training in our office for approximately 6 weeks.
Shift pattern: Vary between 08:00 am – 08:00 pm Monday – Sunday (1 late shift per week, Saturday or Sunday rotation every 7 weeks with a lieu day during the week).
We currently have fantastic opportunities to join Aviva’s award‑winning Motor Claims Team! If you enjoy working in a fast‑paced environment, have an empathetic customer service style with an aptitude for sales, we would love to hear from you.
A bit about the job: As part of the Third‑Party Capture Motor Claims team you will support Third Parties through making a claim when our own customer was at fault for the incident. You may contact them to articulate the benefits of using Aviva’s services, such as our repair network, or deal with queries they have during the process, building instant rapport and negotiating excellent outcomes.
Skills and experience we're looking for:
- Ambitious personality, with a ‘can‑do’ attitude
- Ability to work in a fast‑paced environment, multi‑tasking and prioritising responsibilities
- Passionate about delivering excellent customer service
- Ability to identify what matters to Third Parties and confidence in sharing this with your team
- Effective telephony skills, with the ability to negotiate, handle objections and achieve excellent outcomes
What you’ll get for this role:
Starting salary between £25,100 and £28,500 based on a 35‑hour week, or pro‑rated up to £32,570 if you prefer a 40‑hour week, depending on location, skills, experience and qualifications.
Generous pension scheme – Aviva will contribute up to 14% of your pension allowance.
25 days holiday plus...
Motor Claims Handler - Third Party Team in London employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Handler - Third Party Team in London
✨Tip Number 1
Get to know the company! Research Aviva and their Motor Claims Team. Understanding their values and what they stand for will help you connect better during interviews.
✨Tip Number 2
Practice your telephony skills! Since this role involves a lot of communication, try role-playing with a friend or family member to get comfortable with negotiating and handling objections.
✨Tip Number 3
Show off your customer service passion! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your empathetic approach and can-do attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Aviva.
We think you need these skills to ace Motor Claims Handler - Third Party Team in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements that show off your 'can-do' attitude.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Motor Claims Handler role. Share specific examples of how you've excelled in fast-paced environments and how you’ve built rapport with customers.
Showcase Your Communication Skills: Since effective telephony skills are key, consider including examples of how you've successfully negotiated or handled objections in previous roles. This will help us see your potential in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aviva
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Motor Claims Handler position. Familiarise yourself with the responsibilities, especially how to support Third Parties and articulate Aviva’s services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer service focus, prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your empathetic approach and how you’ve negotiated positive outcomes, as this will resonate well with the interviewers.
✨Demonstrate Your Multi-Tasking Ability
In a fast-paced environment like this, being able to juggle multiple tasks is crucial. Think of specific instances where you’ve managed competing priorities effectively. Share these examples during your interview to illustrate your ability to thrive under pressure.
✨Prepare for Common Interview Questions
Anticipate questions related to handling objections and negotiating outcomes. Practice your responses to these scenarios, focusing on how you can identify what matters to Third Parties. This preparation will help you feel more at ease and articulate during the interview.