Loss Adjuster
Norwich /
Ipswich / Norfolk region Are you someone who thrives on delivering exceptional customer service while balancing cost-effectiveness? Do you enjoy visiting customers and making a real difference when they need support most? In this role, you'll gather key site information, assess liability, and produce detailed work scopes to help deliver the best outcomes for our customers. If this sounds like you, we'd love to hear from you! Although this role covers the Norwich /Ipswich / Norfolk region, we also have opportunities available in the following areas: Available locations: Northern Ireland South London region Birmingham region Perth / Dundee region Eastleigh /Southampton / Reading region A bit about the job: Your responsibilities include providing a customer-focused and cost-effective service by visiting domestic & commercial property claims customers. The role involves visiting customers to assess liability, build work scopes, draw floorplan, validate claims against policy cover, agree settlements, and determine the best management route for the claim. Responsibilities also include recording evidence, appointing suppliers, making liability decisions, and creating initial reserves using claims scoping software, sometimes working out of the area to support major incidents. The position demands self-motivation, managing personal appointments, and may involve travel across the UK with flexible hours, including evenings and weekends. Skills and experience were looking for: Experience handling property insurance claims, loss adjusting cases or investigations within a regulated environment. Experience with property inspections, virtual assessments, commercial claims, and scoping systems such as Cotality and/or Xactimate would be advantageous. Strong analytical and decision-making skills, with the ability to assess evidence and reach fair, balanced conclusions. Exceptional empathy and communication skills: adept at gathering evidence, delivering difficult news with sensitivity, and maintaining strong client relations. Comprehensive understanding of Flood, Escape of Water (EOW), and Fire damage management, alongside health and safety regulations and industry-specific legislation. What youll get for this role: Our purpose - with you today, for a better tomorrow
is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Salary competitive (depending on location, skills, experience, and qualifications) Bonus opportunity - 8% of annual salary (actual amount depends on your performance and Avivas) Company Car Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus
Loss Adjuster Norwich /Ipswich / Norfolk region in London employer: Aviva
Aviva is an excellent employer for a Senior Business Analyst, offering a dynamic hybrid working environment in Bristol or York. With a strong focus on employee growth and flexible working arrangements, Aviva fosters a collaborative culture that empowers individuals to thrive while contributing to significant transformation programmes in Third Party Risk Management. The company provides competitive benefits and the opportunity to engage in meaningful projects that drive real impact across multiple markets.
