At a Glance
- Tasks: Support customers with their insurance needs via phone, messaging, and LiveChat.
- Company: Join Aviva, a leading insurance provider committed to excellent customer service.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and flexible working options.
- Other info: Inclusive workplace with opportunities for personal growth and community volunteering.
- Why this job: Make a real difference in customers' lives while developing your career in customer service.
- Qualifications: Strong communication skills, problem-solving abilities, and a positive attitude.
The predicted salary is between 25400 - 28500 € per year.
Kick Start Your Customer Service Career with Aviva
Customer Service Expert - Starting salary between £25,400 – £28,500 (depending on hours, location, skills and experience).
Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £32,571.
Allocated shift pattern between 08:00 – 18:00 Monday – Friday.
Do you want a customer service career with a difference? We provide the very best care for our customers through the quality of our personalised service. We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you’ll be well prepared to support the needs of our customers.
A bit about the job:
- You will be communicating with a wide range of customers, coaching them on how to use our online platform and really supporting them in becoming more engaged in their pension.
- You will really love making a difference in customers' lives and support them in whatever means they contact us by secure messaging, telephone or LiveChat. We need people that will challenge the status quo and help us shape the future.
- Our products can be really technical - there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers.
Skills and experience we’re looking for:
- A great phone manner with the ability to build rapport and show empathy with strong listening and questioning skills.
- Talented problem solvers who think outside the box and challenge the status quo to help shape our Contact Centres of the future.
- Someone who enjoys working and learning with others around them to deliver fantastic customer service.
- The ability to understand and coach customers on our digital platforms and how they can make things simple and quick for our customers.
- A positive, can-do attitude with the ability to have difficult conversations and overcome objections.
Please note this job role is not sponsorable under the Home Office points based system.
What you’ll get for this role:
- Starting salary between £24,200 and £27,300 (depending on location, skills, experience, and qualifications). Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £31,200.
- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our community and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools to learn more.
Aviva is for everyone:
We’re inclusive and we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look.
We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email Gyula Martinak.
Insurance Customer Support Specialist in London employer: Aviva
Aviva is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a competitive salary and a generous benefits package including a robust pension scheme and flexible working options. With a strong commitment to inclusivity and personal development, Aviva fosters a supportive work culture where employees can thrive while making a meaningful impact on customers' lives. Located in a dynamic environment, this role provides opportunities for professional growth and the chance to be part of a forward-thinking team dedicated to shaping the future of customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Customer Support Specialist in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aviva. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try doing mock calls with friends or family. Focus on building rapport and showing empathy – it’ll make a world of difference when you’re on the line with real customers.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges creatively. Aviva loves people who can think outside the box, so don’t hold back on sharing those stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the team. So, get that application in and let’s get you started on this exciting journey!
We think you need these skills to ace Insurance Customer Support Specialist in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Insurance Customer Support Specialist role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t shy away from showcasing your ability to build rapport and empathy with customers.
Highlight Problem-Solving Abilities:We love talented problem solvers! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you can think outside the box and help shape the future of our Contact Centres.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team at Aviva!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Before the interview, make sure you understand Aviva's products and services. Familiarise yourself with their online platform and how it benefits customers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about customer interaction, practice your phone manner and active listening skills. Think of examples where you've built rapport or resolved conflicts. Being able to demonstrate empathy and problem-solving will set you apart from other candidates.
✨Prepare for Technical Questions
Expect questions about how you would coach customers on using digital platforms. Brush up on common technical issues customers might face and think of ways to explain solutions simply. This shows you can make complex information accessible.
✨Bring a Positive Attitude
Aviva values a can-do attitude, so be ready to discuss how you've tackled challenges in the past. Share stories that highlight your resilience and willingness to learn. A positive mindset can make a huge difference in how you come across during the interview.
