At a Glance
- Tasks: Support customers with their insurance needs via phone, messaging, and LiveChat.
- Company: Join Aviva, a leading insurance provider committed to excellent customer service.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and flexible working options.
- Other info: Inclusive workplace with opportunities for personal growth and community volunteering.
- Why this job: Make a real difference in customers' lives while developing your career in customer service.
- Qualifications: Strong communication skills, problem-solving abilities, and a positive attitude.
The predicted salary is between 25400 - 28500 £ per year.
Kick Start Your Customer Service Career with Aviva
Customer Service Expert - Starting salary between £25,400 – £28,500 (depending on hours, location, skills and experience).
Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £32,571.
Allocated shift pattern between 08:00 – 18:00 Monday – Friday.
Do you want a customer service career with a difference? We provide the very best care for our customers through the quality of our personalised service. We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you’ll be well prepared to support the needs of our customers.
A bit about the job:
- You will be communicating with a wide range of customers, coaching them on how to use our online platform and really supporting them in becoming more engaged in their pension.
- You will really love making a difference in customers' lives and support them in whatever means they contact us by secure messaging, telephone or LiveChat. We need people that will challenge the status quo and help us shape the future.
- Our products can be really technical - there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers.
Skills and experience we’re looking for:
- A great phone manner with the ability to build rapport and show empathy with strong listening and questioning skills.
- Talented problem solvers who think outside the box and challenge the status quo to help shape our Contact Centres of the future.
- Someone who enjoys working and learning with others around them to deliver fantastic customer service.
- The ability to understand and coach customers on our digital platforms and how they can make things simple and quick for our customers.
- A positive, can-do attitude with the ability to have difficult conversations and overcome objections.
Please note this job role is not sponsorable under the Home Office points based system.
What you’ll get for this role:
- Starting salary between £24,200 and £27,300 (depending on location, skills, experience, and qualifications). Our standard full-time contracts are for 35 hours per week (with options for part time working); we also offer a 40-hour contract which has an enhanced salary of up to £31,200.
- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer’s leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our community and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools to learn more.
Aviva is for everyone:
We’re inclusive and we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.
To find out more about working at Aviva take a look.
We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email Gyula Martinak.
Insurance Customer Support Specialist in London employer: Aviva
Aviva is an exceptional employer that prioritises the growth and wellbeing of its employees, offering a competitive salary and a generous benefits package including a robust pension scheme and flexible working options. With a strong commitment to inclusivity and personal development, Aviva fosters a supportive work culture where employees can thrive while making a meaningful impact on customers' lives. Located in a dynamic environment, this role provides opportunities for professional growth and the chance to be part of a forward-thinking team dedicated to shaping the future of customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Customer Support Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aviva. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aviva before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Insurance Customer Support Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aviva:Your cover letter is your chance to shine! Tell us why you want to work at Aviva specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aviva!
How to prepare for a job interview at Aviva
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
