Home Claims Technical Consultant in London

We are looking for new colleagues to join our technical claims team, working alongside our Home claims and field teams providing technical advice, development and capability support. This is a great role for someone who is politically agile, skilled communicator/conflict manager, adaptable to situations, able to challenge and positively influence others at all levels, internally and externally. If you are someone with considerable technical experience dealing with and managing or adjusting Home Property claims, then don’t hesitate to apply for this job!

A bit about the job:

• You will provide technical support to our UK wide desk/field teams as well as our first notification of loss and complaint teams.
• The role will involve managing complex claim referrals and supporting and tracking the ongoing capability development of our teams.
• You will develop standard methodology, claim handling philosophies and technical guidelines ensuring service delivered is good and technical/required standards are followed.
• You will also work closely with our learning and development colleagues on the delivery of capability programmes for internal teams through identification of opportunities to upskill, coach and improve.

Skills and experience we’re looking for:

• Experience managing or adjusting mid-to-high value domestic buildings claims (£50,000+) and/or resolving complex and sensitive claims.
• Strong technical understanding of insurance principles, policy coverage (including FOS approach), claims validation, and fraud; experience in scoping reinstatement works and buildings pathology is desirable.
• Experience in effective stakeholder management - including customers, brokers, and service providers - with a proactive, pragmatic approach to resolving complaints and troubleshooting complex issues.
• Effective collaborator with the ability to be reactive, adapt and to focus on detail.
• Experience in coaching and upskilling others, with a track record of developing best practice guidance for internal/external colleagues; professional qualifications (CII, CILA etc.) desirable or the ability to demonstrate equivalent technical experience.

What you’ll get for this role:

• Starting salary circa £35,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity – 8% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, we’ll interview you.