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- Tasks: Lead a team of Desk Based Loss Adjusters and manage home claims effectively.
- Company: Join Aviva, a company dedicated to investing in its people.
- Benefits: Competitive salary, bonus opportunities, generous pension scheme, and 29 days holiday.
- Other info: Opportunity for continuous improvement and career growth in a supportive environment.
- Why this job: Make a real difference every day while coaching and supporting your team.
- Qualifications: Experience in people leadership and excellent communication skills.
The predicted salary is between 45000 - 55000 £ per year.
This is a great job for someone who enjoys coaching others, delivering brilliant customer service, and helping us manage claims effectively and fairly.
A bit about the job: You'll be part of our Home Claims Operation, leading a team of Desk Based Loss Adjusters who handle building claims up to £10k. Your role is all about people leadership - supporting the team, ensuring claims are handled efficiently, and helping us deliver great outcomes for our customers. You'll work closely with our Technical Leads to build capability across the team and drive continuous improvement. It's a role where you'll make a real difference every day.
Skills and experience we're looking for:
- People Leadership experience
- Experience coaching and developing others to improve performance
- Experience leading a team and workflow management
- Knowledge of Home Claims end to end systems is preferred but not essential
- Excellent communication and problem-solving skills with a strong customer-first mindset
What you'll get for this role:
- Starting salary between £45,000 - £55,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 10% of annual salary. Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus
Home Claims Desk Adjusting Team Lead | London, UK employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Claims Desk Adjusting Team Lead | London, UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to team leadership and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your coaching skills! During interviews, share specific examples of how you've developed others and improved team performance. This will highlight your leadership experience and align with what employers are looking for.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Home Claims Desk Adjusting Team Lead | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your people leadership experience and any coaching roles you've had, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about leading a team and delivering excellent customer service. Share specific examples of how you've made a difference in previous roles.
Showcase Your Problem-Solving Skills: In your application, give us examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Aviva
✨Know Your Stuff
Make sure you brush up on your knowledge of home claims and the end-to-end systems involved. Familiarise yourself with common challenges in the industry and think about how you would handle them. This will show that you're not just a people leader, but also someone who understands the technical side of things.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully coached and developed team members in the past. Think about specific situations where your leadership made a difference. This will help demonstrate your ability to lead a team effectively and improve performance.
✨Customer First Mindset
Be ready to discuss how you prioritise customer service in your work. Share stories that highlight your problem-solving skills and how you've gone above and beyond to ensure great outcomes for customers. This aligns perfectly with the company's focus on delivering brilliant customer service.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the team's current challenges, opportunities for improvement, or how success is measured in the role. Asking questions shows your genuine interest in the position and helps you assess if it's the right fit for you.