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- Tasks: Lead a team to create impactful customer communications and enhance their experience.
- Company: Join Aviva, a forward-thinking company that values inclusivity and collaboration.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Why this job: Make a real difference in customer communication while developing your leadership skills.
- Qualifications: Experience in customer communications and team management is essential.
- Other info: Flexible working patterns and supportive policies for all backgrounds.
The predicted salary is between 36000 - 54000 £ per year.
Communications Manager – 2-year contract with a view to becoming permanent. Salary: circa £45,000 (depending on location, skills and experience). Locations: Bristol, London, Norwich, York.
Are you someone who enjoys leading a team, values clear and thoughtful communication, and wants to ensure customers stay informed at every step of their journey? This could be a great fit for someone with experience in delivering customer updates, planning communications, and bringing empathy into every message. Whether you're ready to take on more responsibility or already managing a team, we'd love to hear from you.
What you’ll do
- You’ll lead a team focused on creating and delivering service communications—such as emails and direct mail—that help customers understand changes to their policies and services. These communications support transparency and trust.
- You’ll work with different areas of the business to plan, prioritise and manage these updates. This role sits within a collaborative and supportive environment where your work makes a real difference to customer experience.
Skills and experience
- Experience delivering email and direct mail customer communications to tight deadlines
- Experience leading a team and supporting their development
- Strong planning and stakeholder management skills to manage communication workflows and prioritise requests
- Ability to apply customer insights, brand guidelines and regulatory guidance to create clear, engaging communications
- Understanding of financial services regulations and their role in customer communications
What you’ll get
- Starting salary circa £45,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity - 10% of annual salary (dependent on performance and Aviva metrics)
- Generous pension scheme - Aviva contributes up to 14%
- 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
- Aviva-funded Private Medical Benefit
- Up to 40% discount on Aviva products and other retailer discounts
- Up to £1,200 of free Aviva shares per year via the Matching Share Plan and Save As You Earn
- Supportive policies including parental and carer’s leave
- Flexible benefits including sustainability options such as cycle to work
- Paid volunteering days and Aviva Communities participation
- Wellbeing support and resources
Aviva is for everyone. We’re inclusive and welcome applications from all backgrounds and experiences. If you’re excited but not sure you meet every box, we still encourage you to apply. We consider flexible working, including part-time and job shares. We flex locations, hours, and working patterns to suit our customers, business, and you. Most people are smart working—spending around 50% of their time in the office—balancing flexibility with time together with colleagues.
To find out more about working at Aviva, take a look here.
How to apply
We’d love it if you could submit your application online. If you require an alternative method of applying, please email kitti.majer@aviva.com.
Communications Manager in London employer: Aviva
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Communications Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer communications. We suggest you come up with examples from your past experiences that showcase your skills in leading teams and managing communication workflows.
✨Tip Number 3
Showcase your empathy! When discussing your approach to customer communications, highlight how you ensure clarity and understanding. We want to see how you can bring that human touch to your messages.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Communications Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Communications Manager role. Highlight your experience in delivering customer communications and leading teams, as this will show us you’re a great fit for what we need.
Showcase Your Skills: Don’t forget to emphasise your planning and stakeholder management skills. We want to see how you’ve successfully managed communication workflows in the past, so give us some solid examples!
Be Personable: Since empathy is key in this role, let your personality shine through in your application. We love seeing candidates who can connect with customers and convey messages clearly and thoughtfully.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aviva
✨Know Your Audience
Before the interview, research the company and its communication style. Understand their values and how they engage with customers. This will help you tailor your responses to show that you align with their approach.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully led a team or delivered customer communications. Highlight instances where you managed tight deadlines and how you ensured clarity and empathy in your messages.
✨Demonstrate Planning Skills
Be ready to discuss how you prioritise tasks and manage workflows. Share your strategies for balancing multiple communication requests while maintaining quality. This will showcase your strong planning and stakeholder management skills.
✨Engage with Questions
At the end of the interview, ask insightful questions about the team dynamics and the company's approach to customer communication. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
