Client Relationship Manager - Insurance Distribution in London

Please note this position is based in London and this will be the contractual location of the successful candidate; other locations cannot be considered.

Aviva Investors is on an exciting journey of transformation. As a leading global asset manager, we are dedicated to delivering long-term investment outcomes for our clients and communities through responsible and sustainable investing. With £238 billion in assets under management (AUM), operations across nine countries, and a heritage spanning over 325 years, we offer a wealth of opportunities for talented individuals ready to take the next step in their career.

We are seeking a proactive and driven individual to join the UK Insurance Client team at Aviva Investors. We’ve recently welcomed a new Global Head of Insurance, so this is an especially exciting time to join the team as it embarks on a fresh chapter of innovation and change! This is a fantastic opportunity for someone who has experience working in a business development, and client-facing or relationship management role. Experience of working with insurers is beneficial.

A bit about the job:

• In this client-facing role, you will be responsible for both Business Development (attracting and securing insurance clients) as well as managing the day-to-day relationships with Aviva clients across various asset classes, ensuring prompt resolution of issues including reporting, performance, and fee billing queries.
• You’ll act as the main point of contact for client meetings, maintain accurate records, and regularly update team processes and procedures.
• The role involves ownership of legal documentation such as IMAs, oversight of the fee billing process, and coordination of mandate changes.
• You’ll also support cross-selling opportunities and serve as an internal resource for mandate-specific queries.
• Reporting directly to an Insurance Business Development or Client Director, you’ll work closely with the Client Relationship Management team within a global Distribution network spanning the UK & Ireland, Europe, North America, and Asia Pacific.

This is an exciting opportunity to deepen your investment knowledge and strengthen client relationships in a dynamic environment!

Skills and experience we’re looking for:

• Regulatory threshold competent and approved - e.g. CFA Level 1, or Investment Management Certificate (IMC) as a minimum.
• Track record of taking ownership of client relationships and achieving successful outcomes by influencing internal and external stakeholders.
• A strong collaborator, who is able to build effective relationships with different business areas across Aviva Investors.
• Good industry knowledge (both Asset Management and Insurance) combined with effective knowledge of operational processes.
• Motivated to deliver first class client service, balancing the needs of the client with those of Aviva Investors.

What you’ll get for this role:

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• Eligibility for annual performance bonus.
• Family friendly parental and carer’s leave.
• Generous holiday entitlement plus bank holidays with the option to buy/sell up to 5 additional days.
• Up to 40% discount for Aviva products.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Brilliant flexible benefits including electric cars.
• Aviva Matching Share Plan and Save As You Earn scheme.
• 21 volunteering hours per year.

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.