Claims Lead - Professional Indemnity in London

Salary: Competitive (depending on skills, experience, and qualifications)

Location: London, Birmingham, Bristol, Eastleigh, Manchester (hybrid, 50% in office)

This is a great job for someone who:

• Brings deep technical claims expertise and credible leadership within the Lloyd’s and London Market.
• You’ll be comfortable managing a broad and complex portfolio of professions claims on both Company and Lloyd’s paper, while leading and developing a high‑performing team.
• This role suits someone with strong technical experience, an established external reputation, and the ability to balance commercial, customer, and regulatory considerations when making decisions on complex and sensitive claims.
• You’ll also be someone who builds strong relationships across brokers, underwriters, legal partners and internal stakeholders, and who is motivated by improving standards, capability and outcomes across the claims function.

A bit about the job:

• You’ll lead a team of claims professionals responsible for handling a wide range of complex professions claims across both Company and Lloyd’s paper.
• The role combines technical oversight, people leadership and market engagement, with accountability for delivering fair, timely and commercially sound claims outcomes.
• You’ll provide direction on complex and sensitive files, including coverage analysis, reserving, negotiation and resolution strategy, while ensuring claims are handled in line with internal standards, regulatory expectations and market best practice.
• In addition to leading day‑to‑day performance, you’ll coach and develop your team, strengthen technical capability, and drive continuous improvement in file quality, service delivery and operational effectiveness.
• You’ll also work closely with underwriters, brokers, legal partners and other key stakeholders across the Lloyd’s and London Market, using your judgment and reputation to support strong relationships and positive outcomes.

Skills and experience we’re looking for:

• Significant experience managing complex claims within the Lloyd’s and London Market
• Strong experience handling claims on both Company and Lloyd’s paper
• Proven people leadership experience, with a track record of developing and managing high‑performing teams
• Strong technical expertise across professions claims, including complex, high‑value or sensitive matters
• Sound judgement across coverage, reserving, negotiation and dispute resolution
• Established market credibility, with the ability to build strong relationships with brokers, underwriters, legal partners and other external stakeholders
• Strong understanding of regulatory expectations and governance requirements relevant to claims handling
• Ability to use insight, trends and performance data to improve file quality, customer outcomes and team performance

What you’ll get for this role:

• Competitive salary (depending on location, skills, experience, and qualifications)
• Bonus opportunity – Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva‑funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Aviva is for everyone: We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.