At a Glance
- Tasks: Analyse data to improve customer support and operational performance.
- Company: Join Green Flag, a leading roadside assistance business with a focus on innovation.
- Benefits: Competitive salary, bonus opportunities, generous holiday, and private medical benefits.
- Other info: Flexible working options and a supportive, inclusive culture await you.
- Why this job: Make a real impact by turning data into actionable insights that enhance customer experiences.
- Qualifications: Strong analytical skills and advanced Excel proficiency required.
The predicted salary is between 35000 - 45000 £ per year.
- Overview
- Performance Analyst
This is a great job for someone who loves turning data into meaningful insight and wants to influence how a leading roadside assistance business performs.
You might be an experienced analyst, or ready for your next step in a role where your recommendations can make a real impact across operations.
A bit about the job
You'll join Green Flag's Performance Optimisation & Change team, helping us use data to improve how we support our customers when they need us most.
You will analyse operational performance, identify opportunities for improvement, and turn complex data into clear recommendations.
Working with operational leaders and stakeholders across the business, you will help shape decisions that improve service, efficiency, and customer outcomes.
You will be accountable for delivering accurate reporting, actionable insight, and performance analysis that supports business planning and continuous improvement.
Responsibilities
- Analyse operational performance and identify opportunities for improvement.
- Turn complex data into clear, actionable recommendations.
- Deliver accurate reporting and performance analysis to support business planning and continuous improvement.
- Collaborate with operational leaders and stakeholders across the business to shape decisions that improve service, efficiency, and customer outcomes.
Qualifications / Skills
- Strong analytical skills with the ability to identify trends, risks, opportunities, and meaningful insight from data.
- Advanced Microsoft Excel skills and experience producing reports and performance analyses.
- Ability to explain complex data in a simple, clear, and engaging way for different audiences.
- Strong stakeholder management skills and the ability to build effective working relationships.
- Experience using reporting or data visualisation tools, such as Power BI or Tableau, would be beneficial.
- What you’ll get
- Competitive salary (depending on location, skills, experience, and qualifications).
- Bonus opportunity - 8% annual salary, subject to performance.
- Generous pension scheme with employer contributions.
- 25–29 days holiday plus bank holidays, with ability to buy/sell up to 5 days.
- Private medical benefit to support wellbeing.
- Discounts on Aviva products and other retailer benefits.
- Share plan and Save As You Earn scheme options.
- Parental and carer’s leave and flexible benefits, including cycle to work.
- Opportunities to participate in Aviva communities and volunteering days.
- Wellbeing support and resources.
- Aviva is for everyone
: We’re inclusive and welcome applications from all backgrounds and experiences.
We encourage you to apply even if you don’t tick every box, and we consider flexible working options including part-time and job shares.
We flex locations, hours and working patterns to suit our customers, business, and you.
Most of our people work in offices at least 50% of the time, balancing flexibility with collaboration.
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We think you need these skills to ace Performance Optimisation Analyst in Leeds
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