At a Glance
- Tasks: Lead a specialist team in governance and risk management for insurance claims.
- Company: Join a leading insurance firm focused on innovation and customer outcomes.
- Benefits: Competitive salary, bonus opportunities, generous pension scheme, and 29 days holiday.
- Other info: Dynamic role with opportunities for strategic influence and career growth.
- Why this job: Shape the future of claims management while driving positive customer experiences.
- Qualifications: Experience in insurance claims, risk management, and strong leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
Location: Leeds / York / Norwich / Sheffield / Perth
Salary circa £120,000
This is a great job for someone who is an experienced leader in insurance claims & risk management and is ready to shape how our 1st line Governance & Assurance (G&A) team supports a complex, evolving Claims function. This could suit someone who has worked in a senior Claims, Risk, or Control role and is excited to lead a specialist team, influence senior stakeholders, and drive better customer outcomes. It will also suit someone who enjoys working at pace, balancing strategic priorities with hands-on delivery, and bringing clarity to complex challenges.
A bit about the job:
In this role, you will act as a trusted partner to the UKGI (General Insurance) Chief Claims Officer and leadership team, providing expert guidance on governance, risk, conduct, and assurance. You will lead a specialist team to embed effective risk management and control practices across Claims, supporting safe delivery of transformation and day-to-day operations. The role plays a key part in ensuring customer outcomes are at the heart of claims handling, including complaints, communications, and vulnerability considerations. You will provide insight on emerging risks and opportunities, helping shape strategy and decision-making across a large and evolving business area. This role also contributes to strengthening governance around transformation, including digital innovation and GenAI adoption, ensuring controls are robust and fit for purpose.
Skills and Experience:
- Knowledge of financial services regulatory framework including current/emerging financial and regulatory issues relevant to insurance/financial companies.
- Deep understanding of the Insurance Claims (ideally GI) operating model, claims quality, and claims conduct risks (including complaints, customer communications, settlement fairness, leakage/fraud controls).
- Strong risk management capability and the ability to apply knowledge to find pragmatic and effective solutions for the business and customers.
- Excellent stakeholder management and leadership skills at all levels, using personal credibility to influence internal and external stakeholders.
- Advanced planning, prioritising, and organisational skills. Ability to manage multiple tasks and projects across the team.
What you’ll get for this role:
- Salary circa £120,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 25% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus
Head of Governance & Assurance Claims Business Partnering (1st line RiskManagement) in Leeds employer: Aviva
Aviva is an exceptional employer, offering a dynamic work environment in Leeds, York, Norwich, Sheffield, or Perth, where experienced leaders in insurance claims and risk management can thrive. With a competitive salary of circa £120,000, a generous pension scheme, and a bonus opportunity of up to 25%, employees are rewarded for their contributions while enjoying a culture that prioritises professional growth and customer-centric outcomes. The company fosters a collaborative atmosphere, empowering its team to influence strategic decisions and drive innovation in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Governance & Assurance Claims Business Partnering (1st line RiskManagement) in Leeds
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Aviva). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Aviva. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Head of Governance & Assurance Claims Business Partnering (1st line RiskManagement) in Leeds
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Aviva.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Aviva. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Aviva
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Aviva to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Aviva, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Aviva's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
