At a Glance
- Tasks: Lead a specialist team in governance and risk management for insurance claims.
- Company: Join a leading insurance firm focused on innovation and customer outcomes.
- Benefits: Competitive salary, bonus opportunities, generous pension scheme, and 29 days holiday.
- Other info: Dynamic role with opportunities for strategic influence and career growth.
- Why this job: Shape the future of claims management while driving positive customer experiences.
- Qualifications: Experience in insurance claims, risk management, and strong leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
Location: Leeds / York / Norwich / Sheffield / Perth
Salary circa £120,000
This is a great job for someone who is an experienced leader in insurance claims & risk management and is ready to shape how our 1st line Governance & Assurance (G&A) team supports a complex, evolving Claims function. This could suit someone who has worked in a senior Claims, Risk, or Control role and is excited to lead a specialist team, influence senior stakeholders, and drive better customer outcomes. It will also suit someone who enjoys working at pace, balancing strategic priorities with hands-on delivery, and bringing clarity to complex challenges.
A bit about the job:
In this role, you will act as a trusted partner to the UKGI (General Insurance) Chief Claims Officer and leadership team, providing expert guidance on governance, risk, conduct, and assurance. You will lead a specialist team to embed effective risk management and control practices across Claims, supporting safe delivery of transformation and day-to-day operations. The role plays a key part in ensuring customer outcomes are at the heart of claims handling, including complaints, communications, and vulnerability considerations. You will provide insight on emerging risks and opportunities, helping shape strategy and decision-making across a large and evolving business area. This role also contributes to strengthening governance around transformation, including digital innovation and GenAI adoption, ensuring controls are robust and fit for purpose.
Skills and Experience:
- Knowledge of financial services regulatory framework including current/emerging financial and regulatory issues relevant to insurance/financial companies.
- Deep understanding of the Insurance Claims (ideally GI) operating model, claims quality, and claims conduct risks (including complaints, customer communications, settlement fairness, leakage/fraud controls).
- Strong risk management capability and the ability to apply knowledge to find pragmatic and effective solutions for the business and customers.
- Excellent stakeholder management and leadership skills at all levels, using personal credibility to influence internal and external stakeholders.
- Advanced planning, prioritising, and organisational skills. Ability to manage multiple tasks and projects across the team.
What you’ll get for this role:
- Salary circa £120,000 (depending on location, skills, experience, and qualifications)
- Bonus opportunity – 25% of annual salary. Actual amount depends on your performance and Aviva’s.
- Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
- 29 days holiday plus
Head of Governance & Assurance Claims Business Partnering (1st line Risk Management) in Leeds employer: Aviva
Aviva is an exceptional employer, offering a dynamic work environment in Leeds, York, Norwich, Sheffield, or Perth, where experienced leaders in insurance claims and risk management can thrive. With a competitive salary of circa £120,000, a generous pension scheme, and a bonus opportunity of up to 25%, employees are rewarded for their contributions while enjoying a culture that prioritises professional growth and customer-centric outcomes. The company fosters a collaborative atmosphere, empowering its team to influence strategic decisions and drive innovation in a rapidly evolving industry.
